APSU has been appointed to run an out-of-hours (OOH) service desk for a major luxury fashion brand.
The tailored solution will allow APSU to field all out-of-hours and weekend calls from the brand’s boutique stores.
The luxury retailer’s UK IT team, which is relatively modest, previously had sole responsibility for carrying out new projects as well as supporting boutiques during the day and being on-call at night and the weekends.
Following the appointment, APSU will act as an extension of the luxury retailer’s IT team, logging on and actioning calls on its behalf during out-of-hours, alleviating the internal IT department’s workload and improving productivity.
It comes 18 months after APSU and IBM collaborated to provide a new robust and reliable IBM POS environment for the luxury brand. This was successfully deployed to the retailer’s new and existing boutiques during the lifecycle of the project.
APSU Chairman and CEO, Steve Morris, said:
“This latest project allows the luxury fashion brand’s IT department to be much more efficient, alleviating the need to be on call at night and at weekends. The out-of-hours, fully managed service desk will substantially improve productivity and we are extremely proud that we continue to work with such a big name.”
APSU provides a range of service desk solutions, designed to either wrap around other managed IT services or sit as a standalone offering, providing an extension or replacement for an existing internal requirement. The service is flexible and can deliver out-of-hours, holiday and sickness cover, as well as a full 24/7/365 helpdesk.