APSU has a depth of experience providing managed services, freeing staff from repetitive tasks and often-long hours with elaborate on-call rotas that no one is ever happy with.
We have typically seen problems that your support staff may see only once or twice—and we know how to resolve them or, even better, to anticipate them and prevent disruptions proactively. The result for our clients is a stable, dependable and protected IT environment that can meet the service availability and performance expectations of their end users.
APSU provides managed IT services across Europe exclusively from our two UK-based operations centres delivering out of hours or intra-day support across all industry verticals.
Fully accredited as an IBM Managed Service Provider (MSP) and Cisco Premier Partner, APSU provides 24/7/365 Managed IT Services for Service Desk, IBM Power i, Wintel servers, storage and network environments. APSU provides standardised IT management solutions with an agreed support framework that can also be adapted to meet a client’s specific needs. The APSU service can be delivered out of hours or intra-day and covers service desk, monitoring, management, escalation of incidents, daily operator tasks and reporting.
Ranked second in the United Kingdom by IBM for technical support service contracts, APSU also provides multivendor support agreements wrapped with an APSU resolver service desk for a single-supplier, single-point-of-contact agreement.
APSU is the only IBM Business Partner in the UK to be equipped with the IBM Technical Service Appliance (TSA), which, coupled with APSU’s audit services, gives a compelling reason for clients to engage with APSU for all of their maintenance requirements.
APSU has been delivering cloud-based services into the IBM mid-range market since 2005. Its first cloud service, Virtual Server Recovery for i (VSRi) was designed and implemented in collaboration with IBM, and has undergone rigorous IBM internal technical and procedural evaluations before receiving IBM corporate approval. Additionally, APSU’s vSRi Lite solution, which is a cloud-based backup for IBM i, delivers both off-site tape storage and cold-start disaster recovery that is ideal for customers for whom a recovery point objective (RPO) of the last backup is acceptable.
CallPoint provides access to a range of skilled consultants available to support multiple business technologies, merely by calling a single telephone number. Using a straight-forward credit system, credits are purchased annually in advance and then exchanged as and when required.
APSU delivers enterprise-class cloud computing solutions with tiered server recovery options from Virtual Data Centres (VDCs) in any one of five European locations. The service is delivered in partnership with Interoute, Europe’s largest cloud services platform, which is built on a network connecting 102 cities in 30 countries. With the recent acquisition by IBM of Softlayer, which provides cloud infrastructure on an Internet scale, APSU will be able to further increase its level of service in this area.