Tag: helpdesk

Service Transition Manager



[gn_column size="2-3" last="0" style="0"]
Reporting to: Group Managed Services Director
Salary Range: Circa dependent upon on experience.

Benefits: Healthcare, 23 Days Holiday, Car Allowance

APSU Services and Support:

APSU has a comprehensive range of Managed Support solutions that offer customers support packages designed to meet the needs of their enterprise. APSU provides the customer with all the benefits of a 24/7 fully manned technical helpdesk to maintain and manage IT infrastructures throughout the UK & Ireland.

APSU Managed Services division provides high availability solutions including; iSeries, Wintel, and network monitoring and full systems management services to a broad portfolio of clients.

We have an increasing pipeline of Managed Services opportunities and are seeking an experienced Service Transition Manager to join our expanding team.

The Service Transition Manager will be responsible for all aspects of the full transition of managed services. The role will involve the formal management of the entire transition process for each managed service sale or significant contract extension using industry accepted best practice techniques i.e. ITIL / PRINCE.

Tasks:[br]

  • Take full responsibility for the project phase that delivers the total operational implementation of all managed services due to be delivered by the company.
  • The Service Transition Manager will support the Business Development Manager or Client Sales Manager assigned to the existing client or new opportunity.
  • The Service Transition Manager will also work very closely with the Project Manager and will resolve any issues/conflicts that are hindering the transition.
  • Managing the Service Transition lifecycle from the initial Project kick-off through to acceptance in to Service, ensuring the appropriate processes have been followed and relevant approvals obtained.
  • Provides detail Service Transition performance review (Steering Committee Review, Project Dashboards, Deployment Progress Trackers) with senior internal and external stakeholders/management.
  • Proactively & effectively manage transition risks and issues.
  • A significant participation in the on-going development and refinement of Service Transition Management processes and capabilities within the Project, Business Development and Service Operations teams.
  • Development of Service Transition collateral.
  • Establishing and maintaining effective relationships and communication with all parties involved in new Customer projects including; APSU Business
  • Development / Account Management Team, Project Managers, Service Partners / Providers, 3rd parties and Customers.
  • Contributing to Project kick-offs and creating Service Transition plans to meet the required customer timetable.
  • Interacting with the customer and 3rd parties to ensure that deliverables are achieved throughout the transition lifecycle.
  • Managing the material creation, preparation and logistics for any customer interaction.
  • Storing transition material on the deal repository and organising service operations team access.
  • To work with and assist the managed service operations teams based in Coventry.

The Person:[br]

  • Excellent communicator both written and verbal
  • A high attention to detail
  • Highly motivated
  • Deadline driven
  • Thrive in a busy environment
  • Able to motivate a team
  • Natural desire to provide excellent customer support
  • Strong service delivery orientated skills
  • Effective management and negotiating skills
  • Well organised with the ability to react quickly to a changing landscape
  • Resilient with the ability to manage multiple transitions simultaneously and capable of working effectively under pressure to immovable deadlines.
  • Customer focused, enthusiastic and flexible, solves problems and delivers results

Experience:[br]

  • Essential
    • Effective and experienced Service Transition Manager
    • Experience in leading IBM Infrastructure Managed Services Transitions
    • Development of Service Transition collateral
    • Working on Service Transition contribution to Managed Service bids with multiple service partners / vendors
    • Can demonstrate effective Service Transition writing skills contributing to RFPs
    • Proven track record of management of multi-disciplinary teams
    • Able to demonstrate high level of attention to detail and look for process solutions and process improvement
  • Desirable
    • ISEB/Prince 2 project management / ITIL Service Management accreditations advantageous
    • Experience of delivering managed services comprising multiple vendors / service providers
    • Previous participation in the development of Managed Service strategy, contributing to the evolution of Managed Service capability to meet business growth plans
    • Exposure to infrastructure and transition models for delivering Cloud based Managed Services

[/gn_column]

[gn_column size="1-3" last="1" style="0"]
[gn_note color="#f7f7f7"]

Ref: JD2019

Download and print the job description by clicking here.

[/gn_note]

[gn_note color="#f7f7f7"]

Apply

Please submit your CV and covering letter detailing your relevant experience to recruitment@apsu.com.

For more information about our available careers / positions, please contact the HR department on (+44) 01285 862 100 or alternatively please email recruitment@apsu.com. Please make sure you quote the reference number for the specific job when contacting us.

APSU is committed to being an equal opportunities employer. Our employment policy aims to ensure that staff are employed on the basis of ability and the requirements of the job and that no job applicant or employee receives less favourable treatment because of race, religion or religious belief, colour, nationality, ethnic origin, gender, marital status, sexual orientation, disability or any other grounds which are unjustifiable in terms of equality.

Please note:
We do not accept unsolicited emails, phone calls or applications from recruitment agencies and we are not responsible for any fees related to unsolicited resumes.

[/gn_note]
APSU Careers
[/gn_column]

Head of Marketing and Demand generation



[gn_column size="2-3" last="0" style="0"]
Reporting to: Global Sales Director.
Salary Range: Depending on experience.

Benefits: 23 Days paid holiday + bank holidays. Healthcare.
Location: South Cerney, Gloucestershire, UK.

About APSU:

APSU is a leader in delivering Managed Services solutions primarily to the UK market, but with strategic plans to expand into new global markets. We work with vendors such as IBM Cisco and HP. Our service portfolio covers technical consultancy, procurement, managed services, in-store and on-line retail solutions, cloud hosting, security, physical co-location and software asset management. Unique in its offerings, the company is both a VAR (Value Added Reseller) and a MSP (Managed Service Provider).

The Role:[br]

This is a unique role, blending the management of Marketing and Demand Generation to create a centralised function and centre of excellence within the company. The Marketing department is a key business unit within the company and supports the sales goals of the business to increase market share in the UK and the company’s expansion to international markets.

The marketing department comprises currently 2 inside sales and a digital marketing executive who provides internal design for both online and printed literature. The Marketing Manager is responsible for leading the inside sales team, and generating a number of new qualified opportunities for a specified area or aligned GTM. This team promotes the sales of APSU products and services through direct solicitation via telephone/meetings/webinars and/or email. This aspect of the role will primarily involve identifying new leads and developing on existing leads to expand pipeline opportunities. This is an intrinsically warm lead development role with no direct sales involved. The Team will be qualifying sales leads and developing pipeline opportunities for the Sales team.

The Person:[br]

The successful candidate will be enthusiastic, able to multitask high workloads, ambitious, driven and focused with excellent communication, negotiation and influencing skills, both written and verbally. The candidate should be someone who is a self-starter, hands on, with a high creative input into campaign design and execution, with the ability to apply consultative and strategic selling skills as well as solution selling expertise to generate and qualify new prospect opportunities for APSU products and Services. Ideally working with an MSP with a thorough understanding of how to market managed services, he/she should also have experience developing marketing plans for product (software or hardware) in the IBM, HP & Cisco market space.

Key Tasks to include, but not limited to:[br]

Marketing:[br]

  • Overall marketing strategy and execution of plans for MSP and VAR services.
  • Increasing awareness of the company's services through effective PR including company website, twitter, LinkedIn and the press.
  • Devising strategies to drive online traffic to the company website.
  • Writing marketing and promotional briefs.
  • Managing vendor co-marketing programmes, execution and reporting.
  • Reporting, monitoring and measurement of all marketing activities.
  • Organisation of both internal and external events, webinars, etc.
  • Market research into new offerings, competitive activity both in the UK and Internationally.

Demand Generation:[br]

  • Day to day line management of the Inside Sales team
  • Work effectively within a team environment offering mentoring and support to colleagues when required
  • Assesses sales opportunities and work with Saleforce.com & Pard as a key business tools.
  • Develop sales opportunities by researching and identifying potential accounts; soliciting new accounts; building rapport with internal teams; providing technical information and explanations; preparing quotations.
  • Close new accounts by utilising various methods of communication; verifying and entering information working closely with the sales teams
  • Works with internal Inside sales team, proactively calling out to build contacts and prospects and inclusion in marketing campaigns
  • Develops accounts by checking customer's buying history; suggesting related and new items; explaining technical features and organising relevant WebEx’s and briefings working with Sales and Presales Teams.
  • Maintains and improves quality results by following standards; recommending improved policies and procedures e.g. keeping Salesforce data accurate.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities. Also owns and understands APSU’s competitors.
  • Works with team members in the field including field sales and marketing to drive current GTMs and build appropriate and new GTMs aligned to APSU’s solution and services portfolio.
  • Maintaining the knowledge of commonly-used concepts, practices, and procedures with the IT industry and keep informed on latest industry drivers e.g. PCI for Retail.
  • Ensuring high levels of customer satisfaction within the territory liaising with internal operations to ensure smooth flow of customer experience.

Experience:[br]

  • Proven team management skills in a fast moving company.
  • Bachelor’s degree in Marketing or similar.
  • Worked with Systems Integrators and ISVs especially those aligned to IBM & HP.
  • Familiarity and skill with the tools of the trade in marketing including PR, written communication, website development, market research, visual communication and creative lead.
  • Able to work under pressure and work to deadlines.
  • Dynamic and quick reactor.
  • Experience in sales of technology products in a business environment preferably in IT industry.
  • Expert in internet and social media strategy with demonstrated track record.
  • Ideally with website and graphic design experience and familiarity with the Adobe Creative Suite and WordPress.
  • Experience in the global marketplace is a plus e.g. Europe and North America.
  • Experience using Salesforce.com and Pardot.
  • Cross industry knowledge and extensive network in marketing ecosystem e.g. affiliations.

[/gn_column]

[gn_column size="1-3" last="1" style="0"]
[gn_note color="#f7f7f7"]

Ref: JD1139

Download and print the job description by clicking here.

[/gn_note]

[gn_note color="#f7f7f7"]

Apply

Please submit your CV and covering letter detailing your relevant experience to recruitment@apsu.com.

For more information about our available careers / positions, please contact the HR department on (+44) 01285 862 100 or alternatively please email recruitment@apsu.com. Please make sure you quote the reference number for the specific job when contacting us.

APSU is committed to being an equal opportunities employer. Our employment policy aims to ensure that staff are employed on the basis of ability and the requirements of the job and that no job applicant or employee receives less favourable treatment because of race, religion or religious belief, colour, nationality, ethnic origin, gender, marital status, sexual orientation, disability or any other grounds which are unjustifiable in terms of equality.

Please note:
We do not accept unsolicited emails, phone calls or applications from recruitment agencies and we are not responsible for any fees related to unsolicited resumes.

[/gn_note]
APSU Careers
[/gn_column]

Managed Services Contracts Manager


[gn_column size="2-3" last="0" style="0"]
Reporting to: Group Managed Services Director
Salary Range: Circa dependent upon on experience.

Benefits: Healthcare, Pension and Performance related bonus schemes

APSU Services and Support:

APSU has a comprehensive range of Managed Support solutions that offer customers support packages designed to meet the needs of their enterprise. APSU provides the customer with all the benefits of a 24/7 fully manned technical helpdesk to maintain and manage IT infrastructures throughout the UK & Ireland.

APSU Managed Services division provides high availability solutions including; iSeries, Wintel, and network monitoring and full systems management services to a broad portfolio of clients.

We have an increasing pipeline of Managed Services opportunities and are seeking an experienced Contracts Manager to join our expanding team.

The Contracts Manager will be responsible for leading the Legal negotiation during Bids and Proposals providing professional and effective management of responses to tenders, contract renewals and contract variations.

Tasks:[br]

  • The Contracts Manager will support the Business Development Manager or Client Sales Manager assigned to the existing client or new opportunity.
  • Own Contract model development and submission for Bids.
  • Own creation of Contract Addendums for renewal or contract changes to in-flight services.
  • Ensure compliance with contractual terms and conditions, flow down requirements, and that contracts are in accordance with legal requirements and customer specifications.
  • Completing the Bid due diligence and final checks prior to APSU’s response submission.
  • The Contracts Manager will ensure the Legal deliverables are completed in line with the bid plan and that a winning proposition is submitted to the customer.
  • The Contracts Manager will work to resolve any issues/conflicts that are hindering the Bid or contract renewal progress.
  • Taking part in bid kick offs, confirming roles and responsibilities and creating the bid legal deliverables and plan to meet the required customer timetable.
  • Managing the contract lifecycle from the initial reviews through to contract signature, making sure the right processes have been followed and relevant approvals obtained.
  • Co-ordinating contact with the customer and 3rd parties.
  • Interacting with the customer and 3rd parties to ensure that deliverables are achieved throughout the contract lifecycle.
  • Ensuring any required Non-Disclosure Agreements with the customer and 3rd parties are approved and signed.
  • Organising and facilitating bid contract workshops, reviews and customer meetings.
  • Managing the contract material creation, preparation and logistics for any customer interaction.
  • Storing contract bid material on the deal repository and organising bid team access.

The Person:[br]

  • Legal background or a degree in Law/Business related discipline
  • Demonstrable commercial experience in IT managed services or related technology services
  • Confident and comfortable in stressful\challenging situations with Clients and Suppliers
  • Excellent communicator both written and verbal
  • Diplomatic – capable of saying no without offence
  • Team player with good negotiation and influencing skills
  • Resilient with the ability to manage multiple contracts simultaneously and capable of working effectively under pressure to immovable deadlines
  • A high attention to detail
  • Highly motivated
  • Deadline driven
  • Natural desire to provide excellent customer support
  • Effective management and negotiating skills
  • Well organised with the ability to react quickly to a changing landscape
  • Customer focused, enthusiastic and flexible, solves problems and delivers results

Experience:[br]

  • Essential
    • Strong knowledge of IT Managed Services contracts, licensing, and data protection required
    • Demonstrable knowledge of commercial, financial and market related requirements for bids
    • Strong Contract Management Skills
    • Strong Contract Drafting Skills
    • Strong Negotiation Skills
    • Good Client Facing Skills – Engaging with Client Commercial and Senior Management
    • Good Financial Awareness
    • Good Supply Chain Management Awareness – Engaging with Subcontract Management
    • Team working with good interaction at all levels of the organisation
    • Experience of working in a bid team previously
    • Effective and experienced Bid Manager
    • Development of Legal Contracts
    • Proven bid team leadership
    • Able to demonstrate high level of attention to detail and look for process solutions and process improvement
  • Desirable
    • Experience in IBM i Managed Services contract models
    • Working on Managed Service bids with multiple service partners / vendors
    • Exposure to Commercial models for delivering Cloud based Managed Services

[/gn_column]

[gn_column size="1-3" last="1" style="0"]
[gn_note color="#f7f7f7"]

Ref: JD2020

Download and print the job description by clicking here.

[/gn_note]

[gn_note color="#f7f7f7"]

Apply

Please submit your CV and covering letter detailing your relevant experience to recruitment@apsu.com.

For more information about our available careers / positions, please contact the HR department on (+44) 01285 862 100 or alternatively please email recruitment@apsu.com. Please make sure you quote the reference number for the specific job when contacting us.

APSU is committed to being an equal opportunities employer. Our employment policy aims to ensure that staff are employed on the basis of ability and the requirements of the job and that no job applicant or employee receives less favourable treatment because of race, religion or religious belief, colour, nationality, ethnic origin, gender, marital status, sexual orientation, disability or any other grounds which are unjustifiable in terms of equality.

Please note:
We do not accept unsolicited emails, phone calls or applications from recruitment agencies and we are not responsible for any fees related to unsolicited resumes.

[/gn_note]
APSU Careers
[/gn_column]

Managed Services Bid Manager



[gn_column size="2-3" last="0" style="0"]
Reporting to: Group Managed Services Director
Salary Range: Circa dependent upon on experience.

Benefits: Healthcare, 23 Days Holiday

APSU Services and Support:

APSU has a comprehensive range of Managed Support solutions that offer customers support packages designed to meet the needs of their enterprise. APSU provides the customer with all the benefits of a 24/7 fully manned technical helpdesk to maintain and manage IT infrastructures throughout the UK & Ireland.

APSU Managed Services division provides high availability solutions including; iSeries, Wintel, and network monitoring and full systems management services to a broad portfolio of clients.

We have an increasing pipeline of Managed Services opportunities and are seeking an experienced Bid Manager to join our expanding team.

The Bid Manager will be responsible for leading the Bids and Proposals providing professional and effective management of responses to tenders, requests for quotations and contract variations.

Tasks:[br]

  • The Bid Manager will support the Business Development Manager or Client Sales Manager assigned to the existing client or new opportunity.
  • Own Bid Quotation model development and pricing submission for Bids
  • The Bid Manager will also work very closely with the Solution Architect and will resolve any issues/conflicts that are hindering the Bid progress.
  • The Bid Manager will orchestrate activity between the different phases of the bid process making sure deliverables are completed in line with the bid plan and that a winning proposition is submitted to the customer.
  • Managing the bid lifecycle from the initial reviews through to contract signature, making sure the right processes have been followed and relevant approvals obtained.
  • Coordinating the selection and assignment of Bid Team resources.
  • Organising the bid kick off, confirming roles and responsibilities and creating the bid plan to meet the required customer timetable.
  • Managing the Bid Team and budget.
  • Coordinating contact with the customer and 3rd parties.
  • Interacting with the customer and 3rd parties to ensure that deliverables are achieved throughout the bid lifecycle.
  • Ensuring any required Non-Disclosure Agreements with the customer and 3rd parties are approved and signed.
  • Coordinating site visits and reference checks.
  • Organising and facilitating bid workshops, reviews and customer meetings.
  • Managing the material creation, preparation and logistics for any customer interaction.
  • Leading the response production, allocating owners and assignments for the bid response, directing the usage of win themes and USPs and ensuring continuity and consistency throughout the response.
  • Completing the Bid final checks and submitting APSU’s response.
  • Storing bid material on the deal repository and organising bid team access.
  • To work with and assist the managed service operations teams based in Coventry.

The Person:[br]

  • Excellent communicator both written and verbal
  • A high attention to detail
  • Highly motivated
  • Deadline driven
  • Thrive in a busy environment
  • Able to motivate a team
  • Natural desire to provide excellent customer support
  • Strong commercial and service delivery orientated skills
  • Effective management and negotiating skills
  • Well organised with the ability to react quickly to a changing landscape
  • Resilient with the ability to manage multiple initiatives simultaneously and capable of working effectively under pressure to immovable deadlines.
  • Customer focused, enthusiastic and flexible, solves problems and delivers results

Experience:[br]

  • Essential
    • Experience of working in a bid team previously
    • Effective and experienced Bid Manager
    • Experience in leading Infrastructure Managed Services bids / RFPs
    • Development of pricing models
    • Proven bid team leadership
    • Can demonstrate effective bid writing skills
    • Demonstrable knowledge of commercial, finance and market related requirements for tenders
    • Proven track record of management of multi-disciplinary teams forming bid teams
    • Able to demonstrate high level of attention to detail and look for process solutions and process improvement
  • Desirable
    • Experience in IBM pricing models
    • Experience of delivering bespoke complex technical engineering solutions
    • Working on Managed Service bids with multiple service partners / vendors
    • Exposure to Commercial models for delivering Cloud based Managed Services
    • Technical/infrastructure project planning, implementation and management
    • ITIL Service Management experience

[/gn_column]

[gn_column size="1-3" last="1" style="0"]
[gn_note color="#f7f7f7"]

Ref: JD2021

Download and print the job description by clicking here.

[/gn_note]

[gn_note color="#f7f7f7"]

Apply

Please submit your CV and covering letter detailing your relevant experience to recruitment@apsu.com.

For more information about our available careers / positions, please contact the HR department on (+44) 01285 862 100 or alternatively please email recruitment@apsu.com. Please make sure you quote the reference number for the specific job when contacting us.

APSU is committed to being an equal opportunities employer. Our employment policy aims to ensure that staff are employed on the basis of ability and the requirements of the job and that no job applicant or employee receives less favourable treatment because of race, religion or religious belief, colour, nationality, ethnic origin, gender, marital status, sexual orientation, disability or any other grounds which are unjustifiable in terms of equality.

Please note:
We do not accept unsolicited emails, phone calls or applications from recruitment agencies and we are not responsible for any fees related to unsolicited resumes.

[/gn_note]
APSU Careers
[/gn_column]

True Cost of Recruiting a New System i Specialist

[rev_slider true-cost]




What's the True Cost of Recruiting a New System i Specialist?

[br]
[gn_column size="1-2" last="0" style="0"]
A study by Bersin & Associates (2011) found that UK talent acquisition costs an average of £5,311 per hire. Those costs begin before you even take on a new employee, other costs may include additional employee benefits and National Insurance Contributions. Your new System i Specialist will almost certainly require some additional training throughout their employment too.[br][br]

One System i Specialist[br]or a 24 x 7 Team of Specialists?[br][br]

Standing out from the CloudAPSU has over 20 years of designing innovative solutions around System i.[br][br]

Standing out from the CloudWe are one of the highest IBM System i accredited partners in Europe.[br][br]

Standing out from the CloudWe have a dedicated team of IBM System i consultants.[br][br][br]

Standing out from the CloudProactive monitoring and management packages to suit you: Helpdesk, managed operations or support teams.[br][br]

Standing out from the CloudAPSU can also offer proactive monitoring and management packages to suit you – whether it’s through our helpdesk, managed operations or support teams.[br][br]

Standing out from the CloudOur 24 x 7 service desk currently monitors and manages over 90 discreet IBM i environments backed up by level 2 and 3 support provided by our teams of technical specialists.[br][br]

Standing out from the CloudOur service portfolio stretches from an out-of-hours help desk through management of HA environments right the way to full operational and administrative support of environments.[br][br]

Make the smarter choice.

[br][br]
[/gn_column]
[gn_column size="1-2" last="1" style="0"]
[gn_note color="#f7f7f7"]

Form goes here or another call to action. How does the price of APSU's service compare to the above typical cost? What are the main advantages.[br]

[/gn_note]
[br][br]
[/gn_column]

[br][br]