Tag: helpdesk

IBM Power i Consultancy

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IBM Power Systems Consultancy

IBM Power Systems are the latest in IBM’s midrange offering, converging their successful AIX Unix platform (formerly pSeries, RS/6000) with IBM’s own i platform (formerly System i, iSeries, AS/400). The latest generation of Power8 servers represent the most powerful and scalable midrange servers that IBM have ever made and form a strong value proposition for any midrange client.

APSU have over 20 years of designing innovative solutions around Power Systems and are one of the highest accredited partners in Europe. Why not see what our dedicated team of consultants can do for you?

 

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Performance

Performance

With a 20% performance per core uplift against Power6 and almost 40% compared to Power5, IBM Power8 servers represent a great opportunity to consolidate workloads.
 

Scalability

Scalability

With IBM’s move towards multi-core technology, each model has around 4 times the number of processing cores compared to its Power7 predecessor.

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Reliability

Reliability

IBM’s midrange systems have built up a legendary reputation for reliability. Power8 technology takes this a step further with self-healing processes built in to ensure your business stays up and running.
 
TCO

TCO

IBM’s Power8 range includes the first-ever EnergyStar® approved midrange server and with performance per kW up by over 400% against previous generations, it really can be green to go big blue.

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Our dedicated and experienced team of architects can help you to understand what the needs of your business mean to your underlying infrastructure. This may start with performance modelling or capacity planning to ensure that any solution we propose is fit for purpose both now and in the future. It’s important that your infrastructure can adapt with your business needs rather than your business adapting to fit the restraints of your infrastructure.

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No two companies are the same, so why should IT solutions be any different? At APSU, we strongly believe that working in partnership with your team is the best way to create the IT infrastructure that is right for you. As a result, we will take time at the very beginning of the design phase to fully understand both the current requirements and future plans of your business. We have a wealth of experience around designing complex solutions and can also work with you to compile the TCO and ROI study that accompanies the solution.

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Our experienced team of delivery consultants combined with our dedicated PRINCE2 accredited project office ensure that all projects are properly planned, tracked and managed to successful completion. Whether it’s a small upgrade or a multi-million pound project, it will be treated with the same level of care and professionalism by our team.

All of our delivery consultants have a wealth of experience around all aspects of system configuration – from basic setup to data migration, operating system trouble-shooting and advanced system tuning.
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On top of the standard IBM hardware and software maintenance agreements, APSU can also offer proactive monitoring and management packages to suit you – whether it’s through our helpdesk, managed operations or support teams. Our 24 x 7 service desk currently monitors and manages over 90 discreet IBM i (formerly known as AS/400 or iSeries) environments backed up by level 2 and 3 support provided by our teams of technical specialists.

Our service portfolio stretches from an out-of-hours help desk through management of HA environments right the way to full operational and administrative support of environments.
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In business, no-one likes surprises. That’s why having a technology roadmap that supports your strategic objective is so important. Our team of consultants are experts in aligning technology to business goals and working with clients to create a roadmap that fits them.

Having a technology roadmap also helps to reduce IT spend by providing predictable expenditure for budgeting purposes and eliminates knee-jerk reactions to problems that can often be rushed and poorly planned.
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Whether you have a defined DR strategy or are looking to create one but don’t know where to start – APSU can help. We have a great depth of knowledge around HA and DR and experience helping organisations create robust DR strategies that fit their needs. We will work with you to understand your Recovery Point and Time Objectives (RTO/RPO) and design a solution that fits you. For logical replication environments, APSU are the largest provider of MIMIX in the UK with the most accredited individuals of any Business Partner.
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As an alternative to on-site infrastructure, more and more customers are now looking to provision their Power Systems resource through the cloud. Whether it’s a case of reducing owned assets, turning CAPEX into OPEX or just getting off the technology treadmill, there are a number of benefits to considering the cloud. We have offerings for either production or HA environments, backed up by best practice from our infrastructure experience and first-class monitoring and management services from our operations team.

APSU have been providing cloud services on Power i for over 10 years and have been chosen as both IBM and INFOR’s cloud partner of choice.
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Enquire about IBM Power Consultancy

So that we can engage with you effectively, please click the Enquire button to provide us with some basic information about your current platform and the strategy goal where our expertise can help you.

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Enquire
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IBM i is, at its very core, designed for data.

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IBM i Strategy and Roadmap White PaperIBM i Strategy and Roadmap White Paper[br]Download

 

Significant Financial Institution Appoints APSU for European Power i Systems IntegrationSignificant Financial Institution Appoints APSU for European Power i Systems Integration[br]Read More[br]

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Using IBM Power i, Kuoni now offers over 14 million searchable optionsUsing IBM Power i, Kuoni now offers over 14 million searchable options[br]Read More[br]

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“Power i currently supports our mail users, website and core business applications. We are happy using the platform and didn’t want to move away from it. However, our existing Power i systems couldn’t satisfy the growth we needed within the current models, so new systems were required”

APSU spent time understanding our business and the technical requirements in order to design the right upgrade path to ensure that our investment in Power i was not wasted. The solution was delivered on time and to schedule. APSU were always responsive if I had any questions and they ironed out any problems we had. We are very happy with the service we received from APSU”

Steve Dunning, Power i Consultant, Kuoni

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Managed Services for Wintel

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Managed Services for Wintel

APSU is an IBM managed service partner, a Microsoft accredited partner and VMware solution integrator with extensive experience in providing managed services for the Wintel platform, covering server and attached storage. The service is provided either remotely, on premise or within our own provisioned cloud service (Virtual Data Centre). Delivered and supported by our 24/7 operation team from two UK locations, we adhere to ITIL, PRINCE-2 and industry best practices to provide first-class support to all of our clients.

 

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Performance

Core Business Focus

It's difficult enough managing a business. When supporting technology takes up too much internal resource, outsourcing some or all of your IT function gives you the flexibility to concentrate on what matters most – your business.
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Reliable

Know your Business

APSU works with you to know your business, so that you can be confident. Whether it’s just single server or a complete server farm, each platform will be managed to the same exacting standards – standards which you define and we deliver.
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Secure

Trusted Partner

APSU will become your trusted and strategic partner by applying our key principles of: Innovative Design; Tailored Solutions; Service Excellence; and Value for Money. We also employ a Continual Service Improvement methodology to ensure that your trust is retained.
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Managed

Clones Provided

If every business could clone its best IT guy, no one would need external support. APSU’s managed services allow expert knowledge to be spread over a team of people with access to a larger pool of technical expertise. Holiday, sickness or staff attrition, are all covered in our managed service.
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APSU will monitor, manage and provide a service desk to support your server and attached storage environments. This service will be designed to meet your current requirements and be flexible enough to grow with you, as your computing needs change.

We adhere to ITIL processes and work with our clients to define clear operational documentation in order to record a common understanding about services, priorities, responsibilities and service guarantees – providing effective service level agreements (SLAs) in plain language terms.

Our Wintel managed solutions can cover system monitoring, operation, administration, upgrade, performance and capacity, backup management and technical expertise.
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[accordion_item title="Service Transition"]
APSU take a tremendous amount of care throughout the planning, execution and service ‘Go Live’ stages of our contracts. Whether transitioning entire server farms or selected business processes, our transition services provide a time-tested, low-risk, and proven transition approach that is tailored to fit each client’s needs.

Throughout the transition process, APSU operates a flexible, yet proven, methodology for the management of risk. We undertake a mature approach that covers identification of potential risks, maintenance of a risk register and maintenance of a risk plan that identifies mitigation and containment plans and responsibilities.

All our service transitions are managed by dedicated project managers and assigned technical leads in each discipline of the service tier you have contracted with us.
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[accordion_item title="Clearly Designed Procedures"]
Procedures are the backbone of any managed service. APSU provides a consistent highly professional service, which can only be achieved by rigorous control of change requests, documented procedures, regular service management meetings, monthly reports and a following continual service improvement plan.

By adhering to the procedures we define with you, we can ensure that we are managing systems in line with your expectations. It also means there is limited reliance on individuals so that natural technical attrition and holidays will never affect our service or yours.
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[accordion_item title="Change Control"]
APSU’s change control management procedure is used for initiating, assessing and controlling modifications affecting the management of your IT environment. Together we define the requirement, review process and management approvals to implement changes to baseline deliverables together with a detailed regression path should this be required. Change control requests are tracked with a unique identifier (generated by our change control system) and only fully approved changes are executed.

If you have not implemented a change control process within your business, then APSU will ensure you are ready for change, and that change makes improvements in service rather than causes unplanned disruption.
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For incidents that occur out of hours (OOH), APSU’s Wintel experts can monitor for these critical messages and escalate any problems to your own team. We can also run your systems overnight and at weekends, ensuring system processes run smoothly, your services are available and that your data backups complete. We build our service to your exact requirements to supplement your own resources in the way that works best for you.
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We can extend cover to a fully operational 24/7 service, taking care of all aspects of running your server, attached storage or extended desktop support. Lowering costs, with zero employee downtime and improved system availability.

The services include system monitoring, operation, administration, upgrade, performance and capacity, backup and technical expertise. We also provide dedicated staff on-site for tasks that simply cannot be done remotely. Classed as surgery days, our clients value these on-site visits to provide closer communication and engage in project-based work.
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In addition to our managed service support packages, APSU transacts IBM hardware and software support agreements, acting on your behalf to negotiate the most cost-effective way to ensure your IT infrastructure is covered. We also provide a service desk to manage all these agreements, including third party hardware break fix for a centralised service.

So instead of watching a business day disappear on a hardware maintenance call, let APSU deliver your IBM hardware and software agreements with a dedicated service desk. Lowered maintenance charges with one call and the hassle outsourced.

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Enquire about Managed Services for Wintel

So that we can engage with you effectively, please click the Enquire button to provide us with some basic information about your current platform and the strategy goal where our expertise can help you.

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Enquire
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[soliloquy id="2581"]APSU Coventry Data Centre
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Service Operations Overview: WintelService Operations Overview: Wintel[br]Download[br]

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Coming soon...

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“As a company we have seen the benefits of outsourcing our IT support in terms of both cost and efficiency. For a number of years, IBM delivered this service developing our internal processes to bring these in line with best practice. Whilst we were very happy with IBM, we needed to have more flexibility, which they could not provide at the time. APSU have been extremely flexible and added extra value with surgery days rather than just remote support. I now feel that I have an IBM service delivered at a lower cost with the additional benefit of on-site resource when I need it.”[br][br]

Rees Howell, Contracts & Facilities Manager, Fabris Lane

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Managed Services for Power i

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Providing Managed Services for IBM Power i since 1994

APSU has been providing managed services for IBM Power i (also known as iSeries and AS/400) since 1994. Apart from being Europe’s highest accredited Power i consultants and an IBM-accredited managed services provider (MSP), our pedigree on this platform is second to none. With over 160 systems and growing, managed globally from our UK operations centres, we understand the importance of operational consistency, maintaining a high level of service and providing this affordably.

 

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Designed Support

Designed Support

Support is designed to meet your needs, from a Power i technical service desk or out-of-hours monitoring to full 24/7 system management. We can be as flexible as you need us to be.

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IBM Endorsed

IBM Endorsed

Chosen by IBM to be a partner of choice for managing IBM clients' System i, we use these jointly developed IBM processes and procedures to extend first-class support to all our clients.
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Fully Managed

Managed by Experts

Your Power i will be managed by an IBM Managed Service Provider (MSP). There to support you and ensure your iSeries is available 24/7.

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Power i Covered

Power i Covered

From procurement of Power i systems and capacity upgrades to Cloud-based services for backup, business continuity and Infrastructure as a Service (IaaS), our services grow as your business needs them.

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APSU provides Power i managed services for companies across all industry sectors, from the burger you eat at a fast food restaurant and the commercial retail giants you shop in, to the largest technology and IT-consulting company in the world. We were chosen because of our specialism on IBM Power i, affordability of services and strength in depth of technical personnel. Our customers are referenceable and would be more than happy to speak to you should you need to seek reassurance before entering into an agreement.

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[accordion_item title="Additional Power i Services"]
System management for your Power i is not the only area we specialize in on this platform. Never worry about your system backups with our Cloud Power i backup solution; extend this to a disaster recovery service and merge offsite tape storage and disaster recovery into one agreement. Improve your existing business continuity recovery times with high availability or move your production environment to our Power i cloud offering. Be confident that as your business requirements change, APSU can adapt and provide other services to meet your needs.
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[accordion_item title="Complimentary Support Tiers"]
It helps that in choosing a partner to deliver support services for Power i, you can also have access to technical support in other disciplines. APSU’s expertise extends beyond Power i to a large consultancy pool of skilled engineers providing network, server, Cloud adoption and PCI DSS security. Effectively providing you with a one-stop shop for all your support needs.
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APSU’s Power i experts can monitor for critical messages and escalate any problems to your own team or we can run your system overnight and at weekends, ensuring, for example that the batch work runs smoothly and that your back-up completes. We will build our service to your exact requirements to supplement your own resources in the way that works best for you.
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We can extend cover to a fully operational 24/7 service, taking care of all aspects of running your AS/400 or iSeries, including System Workflow Control, Storage Maintenance, Problem Management, Preventative Maintenance, Work Management, Performance Management, Change Management, Security Management, System Backups, Monthly Reporting and Service Reviews.
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We are able to provide dedicated on-site resources either full-time, for just one or two days per week or as and when you require them. You can enjoy all of the benefits of an on-site staff member without the cost of a full-time head. This is the perfect solution for those organisations that need to replace a member of staff that has left or simply have variable support requirements.
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Enquire about Managed Services for Power

So that we can engage with you effectively, please click the Enquire button to provide us with some basic information about your current platform and the strategy goal where our expertise can help you.

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Enquire
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[soliloquy id="2581"]APSU Coventry Data Centre
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Operational Tasks Overview: IBM Power iOperational Tasks Overview: IBM Power i
Download[br]

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"It seems like forever, in fact nearly 14 years, since APSU started providing co-location and a fully managed service with technical support for our iSeries systems. I can say that the duration of our contractual relationship is testimony to the excellent service we receive from APSU. I find that as far as the iSeries is concerned, APSU provides the complete service and manages it very well."[br][br]

John Holland, Head of IT, Rail Gourmet

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Managed Helpdesk

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A Single Point of Contact 24/7

For many companies, delivering Service Desk solutions such as incident management or administration to staff members on a 24/7 basis is cost-prohibitive, or relies on the complex networks of on-call systems. These challenges have been increasing as organisations respond to the move towards flexible working.

APSU believes Service Desks are at the core of delivering efficient IT to an organisation, as they are seen as the “face of IT". Through the use of APSU's Service Desk services, organisations can extend the capabilities delivered to end users while ensuring a consistently high level of service delivery.

APSU’s Service Desk solutions are delivered to customers across Europe exclusively from our two UK-based operations centres.

 

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Flexible

Flexible

APSU Service Desk can integrate with your existing Service Management tools, or provide a platform for you.

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Integrated

Integrated

APSU Service Desk can answer the call as your organisation, appearing to callers as being an internal function.
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Coverage

Coverage

APSU has a range of flexible Service Desk products delivering service when you need it, or extending your internal capability. This includes full 24/7, business hours only, out of hours only, and even overflow or Ad-hoc coverage.
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Professional

Professional

Through our professional services capability APSU can extend this service to create processes on your behalf to bring a consistent approach to issue resolution.

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In addition to traditional Service Desk capabilities, ASPU offer Service Desk based administration services covering user administration within i-Series, Wintel, Exchange, and Notes environments.

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The APSU Service Desk is based on the adoption of your operational processes to ensure that the correct actions can be undertaken, thereby ensuring issues are responded to “right first time.”

APSU Service desk is staffed by technically skilled members of staff round the clock ensuring that you can speak to someone who is able to help.
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APSU Service Desk core skills are within the Wintel and Power-i environments, but through the implementation of suitable procedures these skills can be extended to manage a wide range of documented processes extending the capabilities beyond just IT.
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APSU Service Desk can manage relationships with other 3rd party providers, such as hardware maintenance providers, to get issues resolved with the minimum of delay.[/accordion_item][/accordion][/gn_column]

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APSU’s Service Desk gives you a single point of contact to provide the following functions:

• Call management
• First contact resolution support
• Escalations
• Remote service desk support
• Base service level
• Service desk reporting
• Service delivery management

The service is also multi-channel to enable contact via e-mail, telephone or the web.
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Service desk reporting is a key management tool for both APSU and our clients. Reporting often provides the big-picture perspective that reveals the “real issues” underlying our client’s end users needs. During service take-on, APSU’s service delivery managers will work with our client’s to define reports that work towards identifying their common user problems.
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APSU will through the use of Service desk reporting and procedural review, strive for first-contact resolution. By analyzing the top Service desk requests, we will work with our clients to pro-actively identify and resolve repeat calls in order that call volumes are reduced.
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Enquire about Managed Service Desk

So that we can engage with you effectively, please click the Enquire button to provide us with some basic information about your current platform and the strategy goal where our expertise can help you.

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Enquire
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[soliloquy id="2581"]APSU Coventry Data Centre
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The Evolution of the Service Desk: White PaperThe Evolution of the Service Desk: White Paper by APSU Service Desk application of choice, Sunrise.[br]Download[br]

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Coming soon...

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“APSU have provided iSeries and Power Systems services to Domestic & General since 2005. These services include 24/7 systems management, support and configuration of our high-availability environments, out of hours Service Desk and dedicated on-site consultancy. They have always been flexible to satisfy our requirements and meet our demanding standards.

On several occasions we have thanked their whole support team for a significant contribution to our major IT programmes. In my opinion if a company is looking to outsource management of their iSeries/Power systems, APSU should be a serious contender.”[br][br]

Ian Ward, IT Operations Manager, Domestic & General

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APSU Appointed to run OOH Service Desk for Major Luxury Fashion Retailer
Dec 23 2012
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APSU provides OOH Service Desk for Major Fashion Retailer

APSU has been appointed to run an out-of-hours (OOH) service desk for a major luxury fashion brand.