Tag: IBM Hardware

Technical Support Appliance (TSA)

Cisco ASA with FirePOWER offer

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A single solution for managing multi-vendor hardware and software maintenance

The Technical Support Appliance (TSA) is designed to improve availability of IT environments, streamline hardware & software asset management, ease support-contract reconciliation and reduce gaps in support coverage.

TSA can help improve operational efficiencies in the following areas:

Critical Updates Minimal management need: reduces inventory management overhead through a single-solution

Reduce Costs Reduce the demands on in-house resources focus, using them for core business tasks instead

Reduce Costs Helps to reduce costly downtime, increase IT availability, and prevent future disruptions.

Reduce Costs TSA also supports inventory discovery for multiple vendors Including Cisco, HP, Oracle, Dell, Juniper, NetApp, and EMC.

We work closely with IBM to provide select technical support services bundled with the TSA solution, allowing you to take advantage of on-going proactive support backed by Industry leading knowledge. We provide technical Support Services for IBM Hardware & Software, as well as Multi-vendor environments.

In partnership with:

IBM-TSS-Platinum-Partner
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network security line

Everyone deserves a break this New Year

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How many of your staff are on-call?[br][br]

APSU has a depth of experience providing managed services, freeing staff from repetitive tasks and often-long hours with elaborate on-call rotas that no one is ever happy with.[br][br]

We have typically seen problems that your support staff may see only once or twice—and we know how to resolve them or, even better, to anticipate them and prevent disruptions proactively. The result for our clients is a stable, dependable and protected IT environment that can meet the service availability and performance expectations of their end users.[br][br]

APSU provides managed IT services across Europe exclusively from our two UK-based operations centres delivering out of hours or intra-day support across all industry verticals.[br][br]

Managed IT Services[br]

Managed IT Services[br]

Fully accredited as an IBM Managed Service Provider (MSP) and Cisco Premier Partner, APSU provides 24/7/365 Managed IT Services for Service Desk, IBM Power i, Wintel servers, storage and network environments. APSU provides standardised IT management solutions with an agreed support framework that can also be adapted to meet a client’s specific needs. The APSU service can be delivered out of hours or intra-day and covers service desk, monitoring, management, escalation of incidents, daily operator tasks and reporting.[br][br]

Managed Service Desk >[br]
Managed Services for Power i >[br]
Managed Services for Wintel >[br][br]
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APSU also provides managed cloud solutions and vendor support management
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Audit & Maintenance[br]

Audit & Maintenance
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Ranked second in the United Kingdom by IBM for technical support service contracts, APSU also provides multivendor support agreements wrapped with an APSU resolver service desk for a single-supplier, single-point-of-contact agreement.[br][br]

APSU is the only IBM Business Partner in the UK to be equipped with the IBM Technical Service Appliance (TSA), which, coupled with APSU’s audit services, gives a compelling reason for clients to engage with APSU for all of their maintenance requirements.[br][br]

IBM Hardware / Software >[br]
Multi-Vendor Hardware Support >[br]
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Business Continuity[br]

Business Continuity
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APSU has been delivering cloud-based services into the IBM mid-range market since 2005. Its first cloud service, Virtual Server Recovery for i (VSRi) was designed and implemented in collaboration with IBM, and has undergone rigorous IBM internal technical and procedural evaluations before receiving IBM corporate approval. Additionally, APSU’s vSRi Lite solution, which is a cloud-based backup for IBM i, delivers both off-site tape storage and cold-start disaster recovery that is ideal for customers for whom a recovery point objective (RPO) of the last backup is acceptable.[br][br]

Virtual Server Recovery for i >[br]
Virtual Server Recovery Lite for i >[br][br]
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Callpoint[br]

Callpoint[br]

CallPoint provides access to a range of skilled consultants available to support multiple business technologies, merely by calling a single telephone number. Using a straight-forward credit system, credits are purchased annually in advance and then exchanged as and when required.[br][br]

Callpoint >[br]
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Cloud Computing[br]

Cloud Computing[br]

APSU delivers enterprise-class cloud computing solutions with tiered server recovery options from Virtual Data Centres (VDCs) in any one of five European locations. The service is delivered in partnership with Interoute, Europe’s largest cloud services platform, which is built on a network connecting 102 cities in 30 countries. With the recent acquisition by IBM of Softlayer, which provides cloud infrastructure on an Internet scale, APSU will be able to further increase its level of service in this area.[br][br]

Virtual Data Centre >[br]
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Financing



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IBM Global Finance

APSU and IBM Global Financing are here to help you acquire the most advanced infrastructure within your budget. Between IBM’s competitive rates and customized solutions, IBM Global Financing is the best option to help you affordably meet your hardware financing needs and stay competitive.

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Performance

IBM Rapid Online Finance (ROF)

IBM ROF tool enables instant credit checking and contract issuance for review and signing same day, allowing clients to have access to the documentation prior to purchase.
 

Scalability

Smarter Spending

IBM Global Finance helps clients acquire the latest technological solutions and services so they can innovate, grow and become smarter.

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Reliability

Asset Lifecycle

Prevent technology obsolescence with planned hardware update and refresh cycles. Manage your assets for the entire technology lifecycle-from planning to acquisition, management and retirement of your equipment.
 
TCO

Maximise Cashflow

Maximise cash flow and accelerate your project's cash flow break-even point with payment terms that align costs with anticipated benefits

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[accordion_item title="Cloud Financing"]
Cloud computing is enabling a more cost effective, agile and flexible consumption of IT and is transforming the way companies do business. To realize these benefits companies are investing in data centers that are enabled for cloud and transforming their business processes.
In a world where budgets are tight and constantly scrutinized, dealing with these up-front investments is a challenge, and accelerating the time to value is critical. IBM Global Financing can help your company achieve these benefits of cloud computing:

Lower cost

Adopting cloud can help your company reduce your IT costs – financing the IT infrastructure needed to operate in a cloud environment, can help take these savings further.

IBM Global Financing offerings provide qualified companies with:

  • 0% interest rate for select servers, storage and software>/li>
  • Fair Market Value leasing that helps further lower your Total Cost of Ownership with savings up to 16 percent compared to outright purchase

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[accordion_item title="IBM PureSystem Financing"]
IBM PureSystems™ combine the flexibility of a general purpose system, the elasticity of cloud and the simplicity of an appliance. They are integrated by design and come with built in expertise gained from decades of experience to deliver a simplified IT experience.

IBM Global Financing has two great offers to help you obtain the benefits of PureSystems today:

  • Defer payments for 90 days, or
  • 0% Interest for 12, 24 and 36-month terms

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[accordion_item title="IBM Project Financing"]
IBM Project Financing™ provides credit-qualified clients with an integrated financing facility that matches the scope and duration of IBM-led services solutions including Business Analytics and Optimization and Cloud. Customized structures can often be tailored to cover the entire project’s life cycle. Project financing structures can include consulting services, implementation services, infrastructure investments, data centre equipment, business process implementation, IBM and non-IBM hardware and software. IBM Project Financing can help reduce the risk of projects being delayed or the reduction in contract scope by providing a dedicated funding source by speeding project approval and implementation.

IBM Project Financing can help enable your IBM solution by:

  • Aligning project costs with anticipated benefits, minimising up-front capital outlays with financing options
  • Financing the IBM solutions you need now, which are repaid by means of fixed, predictable, periodic payments
  • Preserving your cash and existing lines of credit for other strategic business needs and investments
  • Having flexibility of payment terms which can be tailored to try to meet specific project, budget or revenue generation milestones
  • Helping to accelerate your project’s cash flow break even point by financing your payment obligations

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[tabs tab1="Lease Purchase (LPO)" tab2="Finance Lease (FPO)" tab3="Residual Value (RV)" tab4="Fair Market Value (FMV)" tab5="Loan"]
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Hardware and Software

Title to the equipment automatically passes to the Client after making all payments due on the LPO.

VAT on Amount Financed is invoiced and payable on the commencement of the LPO.
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Hardware

Title to the hardware remains with IBM. At the end of the Initial Term of the lease, the Client may either;

i) retain the use of the equipment for a reduced secondary term rental;
ii) return the hardware to IBM; or
iii) sell the hardware as IBM's agent and retain

Software (One time charge software subject to license terms)

IBM provides the right to use the software for the initial Term period. At the end of the initial Term, after making all payments due on the lease, and as long as the Client is not in default, there are no further payments due to IBM and the Customer retains continued use of the software as per the terms of the license.
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Applicable to Hardware only

Title to hardware remains with IBM.

At the end of the Initial Term, the Client may either;

i) return the hardware to IBM;
ii) renew the lease; or
iii) convert the lease to a Finance Lease, and then either:

a) extend the lease for an annual period and retain the use of the equipment for a reduced secondary term rental or;
b) sell the hardware as IBM's agent and retain 99% of the proceeds.

Renewals and conversion amounts will be pre-stated on the financing contract upfront.
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Applicable to Hardware only

Title to hardware remains with IBM.

At the end of the Initial Term, the Client may either;

i) return the hardware to IBM;
ii) renew the lease; or
iii) convert the lease to a Finance Lease, and then either:

a) extend the lease for an annual period and retain the use of the equipment for a reduced secondary term rental or;
b) sell the hardware as IBM's agent and retain 99% of the proceeds.

Renewals and conversion amounts will be pre-stated on the financing contract upfront.
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Applicable for all Hardware, Software and Services

IBM do not have title to the assets.

At the end of the Initial Term of the loan and once the final loan payments have been made, the loan will mature and no further payments are due to IBM.
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Enquire about IBM Global Financing

So that we can engage with you effectively, please click the Enquire button to provide us with some basic information about your current platform and the strategy goal where our expertise can help you.

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Enquire
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IBM Hardware / Software

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Cut your IT budget without sacrificing services and support

Find out how APSU’s proven audit services will help you to spend less on IBM software and hardware maintenance without having to move to third-party support.
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[br][button size="small" style="style3" link="http://www.apsu.com/ibm-maintenance/" target=""]More Information[/button]
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IBM Hardware / Software Maintenance

IBM's maintenance offerings are modular and scalable allowing you to customise the service you require today and in the future. Supporting business critical, high availability system requirements, you can enhance and upgrade base offerings, such as Hardware and Software Maintenance or Support Line through additional service offerings such as Enhanced Technical Support, Warranty/ Maintenance Service Upgrade and Committed Services.

 

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Experienced

Hardware Maintenance

Enjoy the simplicity of single-point accountability the next time you have to deal with hardware problems. The IBM Hardware Maintenance Services portfolio offers a range of customisable hardware support services for IBM and multi-vendor systems, resolving hardware issues quickly. By drawing on our infrastructure and technical expertise, your maintenance and support needs are covered.[br][br]
Designed Solutions

ETS Maintenance

ETS offers several new and enhanced remote software support capabilities on top of the standard annuity support offerings. These capabilities are designed to answer your increasing need for higher software availability, and cost-effective support.
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Managed

Software Maintenance

Software-related problems can really slow down a business—not to mention tie up IT staff. The solution? A single point of contact to handle all your software support needs—whether your organization uses IBM or multivendor software. IBM provides a service portfolio that offers remote, 24x7 support, including individual problem fixes and product usage advice, for virtually all of your software products.
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Planned

Support Line

A single, integrated, remote software support solution, Support Line supports complex, distributed environments. Support Line provides remote assistance for product specific questions regarding product installation and operation.
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Today, smarter infrastructure dramatically optimize IT services, but they may become quite complex. Advanced technologies, such as virtualization and provisioning, and new computing models, such as cloud, may introduce new exposure and risk. Because business processes increasingly depend on IT to deliver greater value and competitive advantage, the risk of downtime is a serious threat and the repercussions can extend beyond your company and impact your clients and business partners.
Many IT organizations simply put out fires as they occur, without thinking about how to prevent them on the first place. But this reactive approach can be costly: aside from a financial loss and cost of unexpected downtime, the damage done to a company's reputation and customer relationships can be crippling.

Enhanced Technical Support takes a proactive, comprehensive, and broadly integrated approach to hardware, software, and multi-vendor environments, to offer a new way to quickly save time and money, and improve your IT systems availability.

In summary, IBM ETS provides the following benefits.

Designated technical team for your organization

  • The responsibility to know the unique environment
  • Proactive and reactive support activities

Automated analytical tools and processes

  • Regular review calls to discuss reports and provide advice

Committed response time

  • 30 minutes or less for critical issues

Critical situation management

  • Centralised leadership using staff

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[accordion_item title="IBM Committed Services"]
Committed Services is a new offering available in the Enterprise Services and ServiceSuite portfolio, enabling clients to enhance their base hardware warranty and maintenance support offerings with contractually committed service levels. Committed Services moves hardware support to a higher level, truly supporting high availability system requirements. It is a standard contract commitment that enables IBM clients to buy a comprehensive technical support service which will deliver timely and efficient problem resolution from a range of predefined services levels for a wide range of IBM hardware.
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IBM Hardware Services can help you:

  • Get the right support for your hardware assets
  • Leverage single-call accountability for IBM and multivendor hardware support
  • Minimize costly downtime and protect against outages
  • Accelerate recovery

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IBM Software Support Services can help you:

  • Reduce operating costs and increase efficiency
  • Improve availability and reduce downtime
  • Reduce complexity
  • Ease resource and skills constraints

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Components of IBM Maintenance Services for Hardware include:

  • Machine repair
  • Machine preventative/predictive maintenance
  • Error analysis/remote support facility
  • Problem management
  • Engineering change management
  • Maintenance of approved non-IBM machines
  • System defect voice support.

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Enquire about IBM Hardware / Software Maintenance

So that we can engage with you effectively, please click the Enquire button to provide us with some basic information about your current platform and the strategy goal where our expertise can help you.

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Enquire
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IBM Support Portal Overview
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Why choose IBM as your technical support services provider?Why choose IBM as your technical support services provider?[br]Download[br]

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EMA Statement of Work for ServiceSuiteEMA Statement of Work for ServiceSuite[br]Download[br]

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Coming soon...

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