Senior Network Support Analyst (3rd Line)



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Reporting to: Network Manager
Salary: Depending on experience + on call allowance
Benefits: 23 days paid holiday (plus Bank Holidays), healthcare, life insurance, opportunity for overtime

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APSU Service Support

The APSU Service Support team provides support to both external and internal customers.  The services cover the range of solutions offered by APSU and include Microsoft, VMware, Citrix, Cisco, IBM, HP and Linux. Customer support is telephone based with the occasional opportunity to take part in onsite engineering or consultancy.

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Tasks:

  • Tracking and trouble-shooting Network issues
  • 3rd line support for Customer Incidents escalated by Servicedesk team
  • Support and administration of Local Area Networks, ADSL connections and firewalls
  • Provide network diagrams and support documentation
  • Work effectively within a team environment offering mentoring and support to colleagues when required
  • Liaise with customers regarding support issues, any outstanding problems or account management issues
  • Undertake any other projects as defined by the Network Manager

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The Person

  • Possess excellent communication skills and a good telephone manner
  • Capable of dealing with technical and non-technical calls
  • A self-starter providing an organised and analytical approach to tasks
  • Excellent team player

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Experience

Essential

  • CCNA certification (Security preferred)
  • CCNP certification (Security preferred)
  • Extensive experience and knowledge of Cisco firewall support and configuration
  • In-depth knowledge of VPN technologies
  • Extensive knowledge of Cisco switches and routers
  • Core network skills to include, routing (OSPF, BFG, MPLS, etc), switching (VLANS, STP, Stacking, etc)
  • Strong understanding of corporate LAN and WAN data networks
  • Good knowledge of Microsoft Visio and experience creating network documentation
  • Load balancing solutions Cisco or F5

Desirable

  • Experience with support and configuration of HP switches
  • Experience supporting Cisco wireless networks (Cisco & Meraki)
  • Experience of a Service Desk or remote customer support role with knowledge of ITIL methodologies desirable
  • Understanding of systems administration (Linux/Windows)
  • Experience with VMware network configuration (vSS and vDS)
  • Experience of Virtual Data Centre networking e.g. AWS or MS Azure
  • Experience using network management and monitoring tools (eg. What’s Up Gold, Zenoss)
  • Knowledge of IDS/IPS, RSA, TACACS, Tripwire/QRadar, ISO27001/PCI
  • Current UK Driving licence.

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Ref: JD2024

Download and print the job description by clicking here.

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Apply

Please submit your CV and covering letter detailing your relevant experience to recruitment@apsu.com.

For more information about our available careers / positions, please contact the HR department on (+44) 01285 862 100 or alternatively please email recruitment@apsu.com. Please make sure you quote the reference number for the specific job when contacting us.

APSU is committed to being an equal opportunities employer. Our employment policy aims to ensure that staff are employed on the basis of ability and the requirements of the job and that no job applicant or employee receives less favourable treatment because of race, religion or religious belief, colour, nationality, ethnic origin, gender, marital status, sexual orientation, disability or any other grounds which are unjustifiable in terms of equality.

Please note:
We do not accept unsolicited emails, phone calls or applications from recruitment agencies and we are not responsible for any fees related to unsolicited resumes.

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APSU Careers
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Senior Server Support Analyst (Wintel 3rd Line)



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Reporting to: Wintel Team Leader
Salary: Circa (depending on experience)
Benefits: 23 days paid holiday (plus Bank Holidays), healthcare
Location: Coventry Office

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APSU Service Support

The APSU Service Support team provides support to both external and internal customers. The services cover the range of solutions offered by APSU and include Microsoft, VMware, Citrix, Cisco, IBM, HP and Linux. Customer support is telephone based with the occasional opportunity to take part in onsite engineering or consultancy.

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The Person:

He/she must be a forward thinking, motivated, self-starting individual, able to manage a varying workload and prioritise work based upon client requirements. Must possess a clear, professional and confident phone manner.

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Tasks

  • Support and administration of Windows Server environments
  • Diagnosis and resolution of wide range of Customer incidents using remote access tools (including Windows Server, Citrix, VMware, Network and Linux)
  • Setup, support and administration of Customer and Internal backups
  • Setup, support and administration of Customer and Internal Antivirus systems
  • System upgrades and patching (WSUS for Windows, VMware Update Manager etc.)
  • 3rd line support for Customer Incidents escalated by Servicedesk team
  • Work effectively within a team environment offering mentoring and support to colleagues when required
  • Review and improvement of APSU processes and procedures
  • Review and improvement of server support solutions and services
  • Undertake any other projects as defined by the Wintel Team Leader

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The Person

  • Possess excellent communication skills and a good telephone manner
  • Possess positive working attitude
  • Capable of dealing with technical and non-technical calls
  • A self-starter providing an organised and analytical approach to tasks
  • Excellent team player

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Experience

Essential

  • Citrix XenApp support experience (Citrix certification highly desirable)
  • Extensive experience providing senior server support across the areas listed below
  • MCSA/MCSE/MCITP (or extensive equivalent experience)
  • Extensive Microsoft Exchange and SQL server support experience
  • Extensive VMware vSphere 4 and/or 5 experience (VCP certification preferred)
  • Extensive knowledge of Windows backup solutions (Symantec BackupExec, NetBackup, DoubleTake Backup)
  • Extensive knowledge of Windows Antivirus solutions (Sophos, Symantec)
  • Extensive experience with WSUS and system patching
  • Storage Area Network administration and support (preferably IBM / NetApp)

Desirable

  • Network support experience (CCNA certification desirable)
  • Linux support experience
  • Experience of a Service Desk or remote customer support role with knowledge of ITIL methodologies desirable
  • Experience using network monitoring tools (eg. What’s Up Gold, Zenoss,PRTG, SNMPc)
  • Windows scripting experience (VBScript, PowerShell etc.)

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Ref: JD2023

Download and print the job description by clicking here.

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Apply

Please submit your CV and covering letter detailing your relevant experience to recruitment@apsu.com.

For more information about our available careers / positions, please contact the HR department on (+44) 01285 862 100 or alternatively please email recruitment@apsu.com. Please make sure you quote the reference number for the specific job when contacting us.

APSU is committed to being an equal opportunities employer. Our employment policy aims to ensure that staff are employed on the basis of ability and the requirements of the job and that no job applicant or employee receives less favourable treatment because of race, religion or religious belief, colour, nationality, ethnic origin, gender, marital status, sexual orientation, disability or any other grounds which are unjustifiable in terms of equality.

Please note:
We do not accept unsolicited emails, phone calls or applications from recruitment agencies and we are not responsible for any fees related to unsolicited resumes.

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APSU Careers
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Head of Marketing and Demand generation



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Reporting to: Global Sales Director.
Salary Range: Depending on experience.

Benefits: 23 Days paid holiday + bank holidays. Healthcare.
Location: South Cerney, Gloucestershire, UK.

About APSU:

APSU is a leader in delivering Managed Services solutions primarily to the UK market, but with strategic plans to expand into new global markets. We work with vendors such as IBM Cisco and HP. Our service portfolio covers technical consultancy, procurement, managed services, in-store and on-line retail solutions, cloud hosting, security, physical co-location and software asset management. Unique in its offerings, the company is both a VAR (Value Added Reseller) and a MSP (Managed Service Provider).

The Role:[br]

This is a unique role, blending the management of Marketing and Demand Generation to create a centralised function and centre of excellence within the company. The Marketing department is a key business unit within the company and supports the sales goals of the business to increase market share in the UK and the company’s expansion to international markets.

The marketing department comprises currently 2 inside sales and a digital marketing executive who provides internal design for both online and printed literature. The Marketing Manager is responsible for leading the inside sales team, and generating a number of new qualified opportunities for a specified area or aligned GTM. This team promotes the sales of APSU products and services through direct solicitation via telephone/meetings/webinars and/or email. This aspect of the role will primarily involve identifying new leads and developing on existing leads to expand pipeline opportunities. This is an intrinsically warm lead development role with no direct sales involved. The Team will be qualifying sales leads and developing pipeline opportunities for the Sales team.

The Person:[br]

The successful candidate will be enthusiastic, able to multitask high workloads, ambitious, driven and focused with excellent communication, negotiation and influencing skills, both written and verbally. The candidate should be someone who is a self-starter, hands on, with a high creative input into campaign design and execution, with the ability to apply consultative and strategic selling skills as well as solution selling expertise to generate and qualify new prospect opportunities for APSU products and Services. Ideally working with an MSP with a thorough understanding of how to market managed services, he/she should also have experience developing marketing plans for product (software or hardware) in the IBM, HP & Cisco market space.

Key Tasks to include, but not limited to:[br]

Marketing:[br]

  • Overall marketing strategy and execution of plans for MSP and VAR services.
  • Increasing awareness of the company's services through effective PR including company website, twitter, LinkedIn and the press.
  • Devising strategies to drive online traffic to the company website.
  • Writing marketing and promotional briefs.
  • Managing vendor co-marketing programmes, execution and reporting.
  • Reporting, monitoring and measurement of all marketing activities.
  • Organisation of both internal and external events, webinars, etc.
  • Market research into new offerings, competitive activity both in the UK and Internationally.

Demand Generation:[br]

  • Day to day line management of the Inside Sales team
  • Work effectively within a team environment offering mentoring and support to colleagues when required
  • Assesses sales opportunities and work with Saleforce.com & Pard as a key business tools.
  • Develop sales opportunities by researching and identifying potential accounts; soliciting new accounts; building rapport with internal teams; providing technical information and explanations; preparing quotations.
  • Close new accounts by utilising various methods of communication; verifying and entering information working closely with the sales teams
  • Works with internal Inside sales team, proactively calling out to build contacts and prospects and inclusion in marketing campaigns
  • Develops accounts by checking customer's buying history; suggesting related and new items; explaining technical features and organising relevant WebEx’s and briefings working with Sales and Presales Teams.
  • Maintains and improves quality results by following standards; recommending improved policies and procedures e.g. keeping Salesforce data accurate.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities. Also owns and understands APSU’s competitors.
  • Works with team members in the field including field sales and marketing to drive current GTMs and build appropriate and new GTMs aligned to APSU’s solution and services portfolio.
  • Maintaining the knowledge of commonly-used concepts, practices, and procedures with the IT industry and keep informed on latest industry drivers e.g. PCI for Retail.
  • Ensuring high levels of customer satisfaction within the territory liaising with internal operations to ensure smooth flow of customer experience.

Experience:[br]

  • Proven team management skills in a fast moving company.
  • Bachelor’s degree in Marketing or similar.
  • Worked with Systems Integrators and ISVs especially those aligned to IBM & HP.
  • Familiarity and skill with the tools of the trade in marketing including PR, written communication, website development, market research, visual communication and creative lead.
  • Able to work under pressure and work to deadlines.
  • Dynamic and quick reactor.
  • Experience in sales of technology products in a business environment preferably in IT industry.
  • Expert in internet and social media strategy with demonstrated track record.
  • Ideally with website and graphic design experience and familiarity with the Adobe Creative Suite and WordPress.
  • Experience in the global marketplace is a plus e.g. Europe and North America.
  • Experience using Salesforce.com and Pardot.
  • Cross industry knowledge and extensive network in marketing ecosystem e.g. affiliations.

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Ref: JD1139

Download and print the job description by clicking here.

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Apply

Please submit your CV and covering letter detailing your relevant experience to recruitment@apsu.com.

For more information about our available careers / positions, please contact the HR department on (+44) 01285 862 100 or alternatively please email recruitment@apsu.com. Please make sure you quote the reference number for the specific job when contacting us.

APSU is committed to being an equal opportunities employer. Our employment policy aims to ensure that staff are employed on the basis of ability and the requirements of the job and that no job applicant or employee receives less favourable treatment because of race, religion or religious belief, colour, nationality, ethnic origin, gender, marital status, sexual orientation, disability or any other grounds which are unjustifiable in terms of equality.

Please note:
We do not accept unsolicited emails, phone calls or applications from recruitment agencies and we are not responsible for any fees related to unsolicited resumes.

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APSU Careers
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