Tag: managed service provider

Force.com Business Systems Adminstrator

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Reporting to: Global Sales Director.
Salary Range: Depending on experience.

Reporting to: Sales Management
Salary Range: Depending on experience
Benefits: 23 Days paid holiday (Plus Bank Holidays). Healthcare.
Location: South Cerney, Gloucestershire, UK.

About APSU:

APSU is a rapidly growing IT managed service organisation with niche products in the technology sector. Having secured significant investment to help drive this growth they are embarking on a program to upgrade their systems and processes to support the anticipated expansion of the organisation. As part of this program they have recognised the need to invest in a systems administrator to support the implementation of the new systems which will be primarily based on the Force.com platform, and then continue to manage and improve them on an ongoing basis.

The Role:[br]

The administrator will be the go to point of contact for all of the business applications running on the Force.com platform. This includes Salesforce, Financial Force and a number of business critical Apps. This role is expected to be hybrid in nature requiring business analysis, project management, support desk management and a level of technical skills. The key success factors for this role are to ensure that the business is utilising their investment fully and driving growth by the efficient and effective use of the operational and back office systems.

Key Tasks to include, but not limited to:[br]

  • Support the upgrade program including
    • Hands on configuration of new applications
    • Building Layouts, workflows and reports
    • Recommendations of potential solutions
    • Document and train new procedures and processes
    • Carry out unit and acceptance testing
  • Daily administration and support of cases on any Force application; provide application users with technical support, logging and tracking identified system problems through to resolution
  • Manage processes for enhanced sustainability. Managing workflow rules, formula fields, approval and escalation rules, configuration of single or multiple user setup, profiles and roles, customisation of objects, fields, record types, page layouts and validations
  • Take responsibility for all regular reporting out of systems ensuring it is both timely and accurate
  • Own the master data held within the systems. Implement and maintain the data integrity strategy carrying out regular checking and cleansing
  • Ensure the core applications remain as vanilla as possible. Maintain control over permissions, report creation, customisation of fields etc.
  • Develop and create customised reports and dashboards as and only when the need dictates; manage and maintain email templates and triggers
  • Create and document new application requirements by working together with those involved in specifying enhancements and requests
  • Gauge the impact to production system when implementing a major, minor or configuration change. Manage user acceptance testing processes, which includes devising test plans, creating test cases, establishing protocols and appropriate testing environments and coordinating actual software testing.
  • Keeping abreast of new Salesforce features and functionality and providing recommendations for process improvements; evaluate their impact on existing customised functionality
  • Champion training for new and existing users on how to optimise Salesforce applications; Drive best practices for using Chatter and Chatter groups
  • Schedule regular meetings with relevant stakeholders providing regular updates on usage and critical updates. Keep application users informed about system functionality and enhancements
  • Creating and maintaining documentation on processes, policies, application configuration and help with development of user guide materials for users as applications are developed
  • Liaise with external consultants to develop and implement new functionality as required by the business

The Person:[br]

  • Ability to build a solid understanding of the business requirements and processes
  • Possess skills required to create effective relationships with all levels and areas of the business
  • Excellent communication, motivational, and presentation skills
  • The desire to be the voice of the user in communicating with management
  • Analytical skills to respond to requested changes and identify customizations
  • Outstanding organization and project management skills
  • Able to effectively prioritise and multitask, working on a number of requirements and projects simultaneously
  • Examples of identifying a business need and working to introducing a successful solution

Experience:[br]

  • Computer literate
  • MS Office, in particular Excel, Word and Sharepoint
  • A good understanding of business processes
  • Certification in Salesforce Administration - ADM201 (Essential)

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Ref: JD1140

Download and print the job description by clicking here.

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Apply

Please submit your CV and covering letter detailing your relevant experience to recruitment@apsu.com.

For more information about our available careers / positions, please contact the HR department on (+44) 01285 862 100 or alternatively please email recruitment@apsu.com. Please make sure you quote the reference number for the specific job when contacting us.

APSU is committed to being an equal opportunities employer. Our employment policy aims to ensure that staff are employed on the basis of ability and the requirements of the job and that no job applicant or employee receives less favourable treatment because of race, religion or religious belief, colour, nationality, ethnic origin, gender, marital status, sexual orientation, disability or any other grounds which are unjustifiable in terms of equality.

Please note:
We do not accept unsolicited emails, phone calls or applications from recruitment agencies and we are not responsible for any fees related to unsolicited resumes.

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APSU Careers
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Webinar: IBM Spectrum Control Storage Insights

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APSU Webinar

Webinar: IBM Spectrum Control Storage Insights

Introducing IBM Spectrum Control Storage Insights

IBM Spectrum Control Storage Insights is a cloud-based data and storage management service that enables you to take control of your storage by:

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  • Accurately Identifying and categorising storage assets
  • Monitoring capacity and performance in context - including application - and departmental views
  • Reclaiming unused storage
  • Optimising data placement based on historical usage patterns

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Learn how to setup an account, start monitoring your external storage and gain deep insight into performance, capacity growth and improvements in storage efficiency.

The webinar will also cover the latest enhancements in storage from V7000 to all Flash systems, all of which can be managed by IBM Storage Insights, a cloud based delivery model.

APSU is an IBM Premier Business who specialises in Storage both as a reseller offering consultative engagement and a MSP (Managed Service Provider) offering access to our storage experts for support.

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Lenovo

Presentation Slides

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Storewize

Trial now

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IBM i

View recording

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Speakers

Matt Fordham,Client Technical Architect, Consulting IT Specialist, IBM SystemsMatt Fordham
UK&I Software Defined Storage Leader, IBM
Matt is a 16-year IBM veteran in using IBM solutions to enable businesses to respond to changing trends and pressures. He is a sales lead and solution evangelist for the newly formed Spectrum Storage portfolio, helping clients understand how to unlock more from their data, remove hurdles and complexity and find ways to transform storage and reduce expense.

Webinar: Flash IBM i Performance (FLiP) Tool

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APSU Webinar

Webinar: IBM i performance assessment tool

As an answer to many performance, cost & efficiency challenges, IBM FlashSystems provide the relevant technologies for organisations looking to keep pace with the demands of a data-driven world.

To help you gauge the effectiveness of FlashSystems technologies for your IBM i workloads, APSU, in partnership with IBM, are pleased to introduce the FLiP (Flash IBM i Performance) tool. FLiP is an intuitive IBM i performance assessment tool run in a secure online environment that is designed to help you understand which IBM i job candidates would benefit most from FlashSystems technology.

Please join Fabian Michel, author of FLiP, as he walks you through best practices for using the tool during it's public release on 22nd June 2016. The webinar will close with an engaging pitch by IBM's Client Technical Specialist, Therese Eaton, about the real life cases where organisations have benefited from Flash Technology.

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  • Best practices for using the tool effectively
  • A live demo of the FLiP tool, with answers to frequently asked questions
  • What you need to know about IBM Flash technology
  • How IBM FlashSystems can be tailored to your needs

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Lenovo

Presentation Slides

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Storewize

Try FLiP

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IBM i

View recording

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Introductions
How to use the tool
Sample assessment results
Demo
FAQ
IBM FlashSystems on POWER
Use cases for Flash Technology
Q&A

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Speakers

Fabian Michel,Client Technical Architect, Consulting IT Specialist, IBM SystemsFabian Michel
Client Technical Architect, Consulting IT Specialist, IBM Systems
Fabian Michel is an IBM Expert Level Certified Consulting IT Specialist. With more than 20 years of experience in Information Technology within several business units (post-sales and & pre-sales) working mainly on the Power Systems (System i, System p, iSeries and AS/400) and storage brands of the Server and Technology Group. He is also the developer of IBM’s Flash IBM i Performance Tool (FLiP) and will be bringing his deep knowledge of the application, it’s uses and best practices for using the tool effectively.

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Therese EatonTherese Eaton
IBM Client Technical Specialist
Therese is IBM UK’s technical lead of POWER IBM i family of products. IBM POWER Systems is the name of IBM's POWER Architecture-based server line. IBM i is a DB2 database with an operating system and middleware integrated with it .

Her expertise and influence as a subject matter expert is widely recognised. She is a frequent speaker at events and creator of a global reaching technical newsletter, sharing her enthusiasm for all things POWER IBM i. The emergence of Flash for IBM i workloads is of particular interest to Therese, where she provides guidance and technical support as clients move to this emerging technology.

HPE Infrastructure Solutions

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Value-Driven solutions to reinvigorate your IT

In a time of uncertain budgets, stricter data compliance regulations, and increasing pressure to deliver on service expectations, choose the flexible solution to help your Infrastructure embrace the digital world.

Your IT environment will only perform as well as its weakest component, with some environments still housing legacy systems that aren't fit for purpose. This can leave you struggling with:

Greater Management Complexity Degraded Performance Increased Storage Costs

The solution is to ensure your infrastructure provides a robust and flexible foundation for maintaining your critical digital information – enabling you to realise the advantages of greater agility, reduced costs and improved performance.

 

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A proven track record of designing innovative Infrastructure solutions

No two environments are the same, which is why the HPE ProLiant portfolio can be optimised to your desired scope - offering the power and flexibility to meet the demands of even your most challenging workloads.

As a Hewlett Packard Preferred Partner, APSU has the proven expertise to design innovative solutions to match your requirements and budget.

 

View ProLiant server range
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Our purpose-built HP partnership

We work closely with HPE to help you overcome the challenges caused by legacy systems. APSU offer full support for the next-generation architectures from HPE, and provision a range of tailored support solutions aligned to your strategy.

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[hover_pack img="http://www.apsu.com/wp-content/uploads/2015/07/Performance.png" width="212" height="212" radius="10" opacity="80" text="IT Consultancy: Achieve consistent performance at scale with dynamic and unpredictable workloads. " text_slide="from-bottom"]
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[hover_pack img="http://www.apsu.com/wp-content/uploads/2016/02/cloudmanagedicon.png" width="212" height="212" radius="10" opacity="80" text="Reduce TCO, increase value gained from the cloud, and harness the expertise of one of the UK's leading Managed Service Providers" text_slide="from-bottom"]
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[hover_pack img="http://www.apsu.com/wp-content/uploads/2015/07/Highly-Available.png" width="212" height="212" radius="10" opacity="80" text="Harness the power of APSU's real time replication technology to ensure you are back up and running within a matter of minutes, not days." text_slide="from-bottom"]
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HPE Converged Infrastructure: Flexible & Scalable

Modernise your data centre with Converged HPE Infrastructure solutions built on industry-standard architectures that are designed to deploy virtual infrastructure on-demand.

learn more about HPE Converged Infrastructure

For more information on the benefits of converged systems in a virtualised environment, download the Frost & Sullivan Executive Brief.

Getting the most from your virtualised data centre with converged systems >
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Your journey to success starts here

We can help you integrate an infrastructure solution that supports your IT goals - giving you improved performance, reduced complexity and lower costs.
So that we can engage with you effectively, please click the Enquire button to provide us with some basic information.

Enquire
 

Webinar: Advanced File Transfer

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In a digital world, continued reliance on large mission-critical data sets has left more and more companies rethinking their approach to file transfer.

With traditional FTP solutions posing further challenges for securely transferring unlimited quantities of data at high speeds predictably, Businesses are left evaluating their options amongst a sea of offerings, in an attempt to find a best fit solution.

If this sounds at all familiar, please join IBM's Cloud Software Unit specialist, Jamie Pollard, as he introduces an innovative fast and secure protocol (FASP) from Aspera.

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Lenovo

Presentation Slides

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Storewize

Poll Results

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IBM i

View recording

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Speakers

Jamie Pollard - IBM Cloud Software UnitJamie Pollard
Jamie works in IBM's Cloud Software unit, specialising in Deployment & Release Automation (UrbanCode), Extreme File Transfer (Aspera) and IBM's Digital Innovation Platform, Bluemix. He has over 8 years experience at IBM of working with a large number of clients in roles that whilst all technical, span the range from developing source code to solution architecture.
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File transfer - what are the challenges?
Aspera FASP protocol - unique benefits
Take the speed test - FASP compared with FTP
Demonstration of Aspera products
The Cloud Conundrum - making use of Object Storage for cheaper long term storage
Q&A

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