Reporting to: Network Manager
Salary: Dependant on experience

Benefits: 23 days paid holiday (plus Bank Holidays), healthcare, life insurance, opportunity for overtime.

APSU Service Support

The APSU Service Support team provides support to both external and internal customers. The services cover the range of solutions offered by APSU and include Microsoft, VMware, Citrix, Cisco, IBM, HP and Linux. Customer support is telephone based with the occasional opportunity to take part in onsite engineering or consultancy.

The Person:

  • Possess excellent communication skills and a good telephone manner
  • Capable of dealing with technical and non-technical calls
  • A self-starter providing an organised and analytical approach to tasks
  • Excellent team player

  • Tasks:

  • Tracking and trouble-shooting Network issues
  • 3rd line support for Customer Incidents escalated by Servicedesk team
  • Support and administration of Local Area Networks, ADSL connections and firewalls
  • Provide network diagrams and support documentation
  • Work effectively within a team environment offering mentoring and support to colleagues when required
  • Liaise with customers regarding support issues, any outstanding problems or account management issues
  • Undertake any other projects as defined by the Network Manager

  • Experience:


  • CCNA certification (Security preferred)
  • CCNP certification (Security preferred) or equivalent experience
  • Extensive experience and knowledge of Cisco firewall support and configuration
  • In-depth knowledge of VPN technologies
  • Extensive knowledge of Cisco switches and routers
  • Core network skills to include, routing (OSPF, BFG, MPLS, etc), switching (VLANS, STP, Stacking, etc)
  • Strong understanding of corporate LAN and WAN data networks
  • Good knowledge of Microsoft Visio and experience creating network documentation
  • Desired

    • Experience with support and configuration of HP switches
    • Experience supporting Cisco wireless networks (Cisco & Meraki)
    • Experience of a Service Desk or remote customer support role with knowledge of ITIL methodologies desirable
    • Understanding of systems administration (Linux/Windows)
    • Experience with VMware network configuration (vSS and vDS)
    • Experience of Virtual Data Centre networking e.g. AWS or MS Azure
    • Experience using network management and monitoring tools (eg. What’s Up Gold, Zenoss)
    • Knowledge of IDS/IPS, RSA, TACACS, Tripwire/QRadar, ISO27001/PCI
    • Load balancing solutions Cisco or F5
    • Current UK Driving licence.

    Ref: JD2005

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    Please submit your CV and covering letter detailing your relevant experience to

    For more information about our available careers / positions, please contact the HR department on (+44) 01285 862 100 or alternatively please email Please make sure you quote the reference number for the specific job when contacting us.

    APSU is committed to being an equal opportunities employer. Our employment policy aims to ensure that staff are employed on the basis of ability and the requirements of the job and that no job applicant or employee receives less favourable treatment because of race, religion or religious belief, colour, nationality, ethnic origin, gender, marital status, sexual orientation, disability or any other grounds which are unjustifiable in terms of equality.

    Please note:
    We do not accept unsolicited emails, phone calls or applications from recruitment agencies and we are not responsible for any fees related to unsolicited resumes.

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