Reporting to: Wintel Team Leader
Salary: Circa (depending on experience)
Benefits: 23 days paid holiday (plus Bank Holidays), healthcare
Location: Coventry Office


APSU Service Support

The APSU Service Support team provides support to both external and internal customers. The services cover the range of solutions offered by APSU and include Microsoft, VMware, Citrix, Cisco, IBM, HP and Linux. Customer support is telephone based with the occasional opportunity to take part in onsite engineering or consultancy.


The Person:

He/she must be a forward thinking, motivated, self-starting individual, able to manage a varying workload and prioritise work based upon client requirements. Must possess a clear, professional and confident phone manner.


Tasks

  • Support and administration of Windows Server environments
  • Diagnosis and resolution of wide range of Customer incidents using remote access tools (including Windows Server, Citrix, VMware, Network and Linux)
  • Setup, support and administration of Customer and Internal backups
  • Setup, support and administration of Customer and Internal Antivirus systems
  • System upgrades and patching (WSUS for Windows, VMware Update Manager etc.)
  • 3rd line support for Customer Incidents escalated by Servicedesk team
  • Work effectively within a team environment offering mentoring and support to colleagues when required
  • Review and improvement of APSU processes and procedures
  • Review and improvement of server support solutions and services
  • Undertake any other projects as defined by the Wintel Team Leader


The Person

  • Possess excellent communication skills and a good telephone manner
  • Possess positive working attitude
  • Capable of dealing with technical and non-technical calls
  • A self-starter providing an organised and analytical approach to tasks
  • Excellent team player


Experience

Essential

  • Citrix XenApp support experience (Citrix certification highly desirable)
  • Extensive experience providing senior server support across the areas listed below
  • MCSA/MCSE/MCITP (or extensive equivalent experience)
  • Extensive Microsoft Exchange and SQL server support experience
  • Extensive VMware vSphere 4 and/or 5 experience (VCP certification preferred)
  • Extensive knowledge of Windows backup solutions (Symantec BackupExec, NetBackup, DoubleTake Backup)
  • Extensive knowledge of Windows Antivirus solutions (Sophos, Symantec)
  • Extensive experience with WSUS and system patching
  • Storage Area Network administration and support (preferably IBM / NetApp)

Desirable

  • Network support experience (CCNA certification desirable)
  • Linux support experience
  • Experience of a Service Desk or remote customer support role with knowledge of ITIL methodologies desirable
  • Experience using network monitoring tools (eg. What’s Up Gold, Zenoss,PRTG, SNMPc)
  • Windows scripting experience (VBScript, PowerShell etc.)

Ref: JD2023

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Apply

Please submit your CV and covering letter detailing your relevant experience to recruitment@apsu.com.

For more information about our available careers / positions, please contact the HR department on (+44) 01285 862 100 or alternatively please email recruitment@apsu.com. Please make sure you quote the reference number for the specific job when contacting us.

APSU is committed to being an equal opportunities employer. Our employment policy aims to ensure that staff are employed on the basis of ability and the requirements of the job and that no job applicant or employee receives less favourable treatment because of race, religion or religious belief, colour, nationality, ethnic origin, gender, marital status, sexual orientation, disability or any other grounds which are unjustifiable in terms of equality.

Please note:
We do not accept unsolicited emails, phone calls or applications from recruitment agencies and we are not responsible for any fees related to unsolicited resumes.

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