IBM’s maintenance offerings are modular and scalable allowing you to customise the service you require today and in the future. Supporting business critical, high availability system requirements, you can enhance and upgrade base offerings, such as Hardware and Software Maintenance or Support Line through additional service offerings such as Enhanced Technical Support, Warranty/ Maintenance Service Upgrade and Committed Services.
Enjoy the simplicity of single-point accountability the next time you have to deal with hardware problems. The IBM Hardware Maintenance Services portfolio offers a range of customisable hardware support services for IBM and multi-vendor systems, resolving hardware issues quickly. By drawing on our infrastructure and technical expertise, your maintenance and support needs are covered.
ETS offers several new and enhanced remote software support capabilities on top of the standard annuity support offerings. These capabilities are designed to answer your increasing need for higher software availability, and cost-effective support.
Software-related problems can really slow down a business—not to mention tie up IT staff. The solution? A single point of contact to handle all your software support needs—whether your organization uses IBM or multivendor software. IBM provides a service portfolio that offers remote, 24×7 support, including individual problem fixes and product usage advice, for virtually all of your software products.
A single, integrated, remote software support solution, Support Line supports complex, distributed environments. Support Line provides remote assistance for product specific questions regarding product installation and operation.
Enhanced Technical Support takes a proactive, comprehensive, and broadly integrated approach to hardware, software, and multi-vendor environments, to offer a new way to quickly save time and money, and improve your IT systems availability.
In summary, IBM ETS provides the following benefits.
Designated technical team for your organization
Automated analytical tools and processes
Committed response time
Critical situation management
IBM Support Portal Overview