For many companies, delivering Service Desk solutions such as incident management or administration to staff members on a 24/7 basis is cost-prohibitive, or relies on the complex networks of on-call systems. These challenges have been increasing as organisations respond to the move towards flexible working.
APSU believes Service Desks are at the core of delivering efficient IT to an organisation, as they are seen as the “face of IT”. Through the use of APSU’s Service Desk services, organisations can extend the capabilities delivered to end users while ensuring a consistently high level of service delivery.
APSU’s Service Desk solutions are delivered to customers across Europe exclusively from our two UK-based operations centres.
APSU Service Desk can integrate with your existing Service Management tools, or provide a platform for you.
APSU Service Desk can answer the call as your organisation, appearing to callers as being an internal function.
APSU has a range of flexible Service Desk products delivering service when you need it, or extending your internal capability. This includes full 24/7, business hours only, out of hours only, and even overflow or Ad-hoc coverage.
Through our professional services capability APSU can extend this service to create processes on your behalf to bring a consistent approach to issue resolution.
APSU Service desk is staffed by technically skilled members of staff round the clock ensuring that you can speak to someone who is able to help.
• Call management
• First contact resolution support
• Remote service desk support
• Base service level
• Service desk reporting
• Service delivery management
The service is also multi-channel to enable contact via e-mail, telephone or the web.
“APSU have provided iSeries and Power Systems services to Domestic & General since 2005. These services include 24/7 systems management, support and configuration of our high-availability environments, out of hours Service Desk and dedicated on-site consultancy. They have always been flexible to satisfy our requirements and meet our demanding standards.
On several occasions we have thanked their whole support team for a significant contribution to our major IT programmes. In my opinion if a company is looking to outsource management of their iSeries/Power systems, APSU should be a serious contender.”
Ian Ward, IT Operations Manager, Domestic & General