The housing agency is a Midlands based charity that was established to tackle people with homelessness, poverty and housing difficulty problems by providing training, employability services, legal advice and homelessness prevention. The agency prides itself on providing timely information to its clients who often face homelessness and require fast turnaround of queries. Many of their clients may even have been made homeless on the day of their query.
The Agency had a major server and data systems outage for over 24 hours that substantially reduced their ability to do business or provide advice to their distressed clients. As the Charity realised the importance of their systems they appointed AssurIT to implement a remotely managed data and application back-up service that replicates to AssurIT's data centre in Coventry.
This new service provides a fully tested environment to ensure the Housing Agency can continue to provide its services to vulnerable people should a disaster occur.