Tag: managed services

Disaster Recovery Services

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Fast track your disaster recovery to the proven solution

Eliminate management complexity and reduce costs with a multi-platform Disaster Recovery as a Service (DRaaS) solution managed by a single provider. DraaS offers an innovative, proven cloud-enabled disaster recovery platform that provides continuous replication of data from your primary site to a resiliency data center.

Avoid spiraling data center costs with tiered service levels designed to make recovery of high tolerance data rapid and affordable.

 Multi-Platform support ... now including IBM i
 Significant OPEX savings
 Near-Zero RPO and RTO
 Fast, consistent, reliable
 Secure
 Backed by 50 years of expertise
 Heterogenous to backend storage
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Learn more about Disaster Recovery as a Service (DRaaS)
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To help you get started, APSU in partnership with IBM, are pleased to offer a free of charge enterprise resiliency assessment to help you better define your recovery objective and resource dependencies to improve responsiveness and optimise investments.

APSU is one of the UK's leading and fastest growing managed services businesses. We are Europe's highest accredited IBM Partner, and our collaborative approach brings cutting-edge solutions to an extensive portfolio of enterprise clients.
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Force.com Business Systems Adminstrator

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Reporting to: Global Sales Director.
Salary Range: Depending on experience.

Reporting to: Sales Management
Salary Range: Depending on experience
Benefits: 23 Days paid holiday (Plus Bank Holidays). Healthcare.
Location: South Cerney, Gloucestershire, UK.

About APSU:

APSU is a rapidly growing IT managed service organisation with niche products in the technology sector. Having secured significant investment to help drive this growth they are embarking on a program to upgrade their systems and processes to support the anticipated expansion of the organisation. As part of this program they have recognised the need to invest in a systems administrator to support the implementation of the new systems which will be primarily based on the Force.com platform, and then continue to manage and improve them on an ongoing basis.

The Role:[br]

The administrator will be the go to point of contact for all of the business applications running on the Force.com platform. This includes Salesforce, Financial Force and a number of business critical Apps. This role is expected to be hybrid in nature requiring business analysis, project management, support desk management and a level of technical skills. The key success factors for this role are to ensure that the business is utilising their investment fully and driving growth by the efficient and effective use of the operational and back office systems.

Key Tasks to include, but not limited to:[br]

  • Support the upgrade program including
    • Hands on configuration of new applications
    • Building Layouts, workflows and reports
    • Recommendations of potential solutions
    • Document and train new procedures and processes
    • Carry out unit and acceptance testing
  • Daily administration and support of cases on any Force application; provide application users with technical support, logging and tracking identified system problems through to resolution
  • Manage processes for enhanced sustainability. Managing workflow rules, formula fields, approval and escalation rules, configuration of single or multiple user setup, profiles and roles, customisation of objects, fields, record types, page layouts and validations
  • Take responsibility for all regular reporting out of systems ensuring it is both timely and accurate
  • Own the master data held within the systems. Implement and maintain the data integrity strategy carrying out regular checking and cleansing
  • Ensure the core applications remain as vanilla as possible. Maintain control over permissions, report creation, customisation of fields etc.
  • Develop and create customised reports and dashboards as and only when the need dictates; manage and maintain email templates and triggers
  • Create and document new application requirements by working together with those involved in specifying enhancements and requests
  • Gauge the impact to production system when implementing a major, minor or configuration change. Manage user acceptance testing processes, which includes devising test plans, creating test cases, establishing protocols and appropriate testing environments and coordinating actual software testing.
  • Keeping abreast of new Salesforce features and functionality and providing recommendations for process improvements; evaluate their impact on existing customised functionality
  • Champion training for new and existing users on how to optimise Salesforce applications; Drive best practices for using Chatter and Chatter groups
  • Schedule regular meetings with relevant stakeholders providing regular updates on usage and critical updates. Keep application users informed about system functionality and enhancements
  • Creating and maintaining documentation on processes, policies, application configuration and help with development of user guide materials for users as applications are developed
  • Liaise with external consultants to develop and implement new functionality as required by the business

The Person:[br]

  • Ability to build a solid understanding of the business requirements and processes
  • Possess skills required to create effective relationships with all levels and areas of the business
  • Excellent communication, motivational, and presentation skills
  • The desire to be the voice of the user in communicating with management
  • Analytical skills to respond to requested changes and identify customizations
  • Outstanding organization and project management skills
  • Able to effectively prioritise and multitask, working on a number of requirements and projects simultaneously
  • Examples of identifying a business need and working to introducing a successful solution

Experience:[br]

  • Computer literate
  • MS Office, in particular Excel, Word and Sharepoint
  • A good understanding of business processes
  • Certification in Salesforce Administration - ADM201 (Essential)

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Ref: JD1140

Download and print the job description by clicking here.

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Apply

Please submit your CV and covering letter detailing your relevant experience to recruitment@apsu.com.

For more information about our available careers / positions, please contact the HR department on (+44) 01285 862 100 or alternatively please email recruitment@apsu.com. Please make sure you quote the reference number for the specific job when contacting us.

APSU is committed to being an equal opportunities employer. Our employment policy aims to ensure that staff are employed on the basis of ability and the requirements of the job and that no job applicant or employee receives less favourable treatment because of race, religion or religious belief, colour, nationality, ethnic origin, gender, marital status, sexual orientation, disability or any other grounds which are unjustifiable in terms of equality.

Please note:
We do not accept unsolicited emails, phone calls or applications from recruitment agencies and we are not responsible for any fees related to unsolicited resumes.

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APSU Careers
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Webinar: IBM Spectrum Control Storage Insights

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APSU Webinar

Webinar: IBM Spectrum Control Storage Insights

Introducing IBM Spectrum Control Storage Insights

IBM Spectrum Control Storage Insights is a cloud-based data and storage management service that enables you to take control of your storage by:

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  • Accurately Identifying and categorising storage assets
  • Monitoring capacity and performance in context - including application - and departmental views
  • Reclaiming unused storage
  • Optimising data placement based on historical usage patterns

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Learn how to setup an account, start monitoring your external storage and gain deep insight into performance, capacity growth and improvements in storage efficiency.

The webinar will also cover the latest enhancements in storage from V7000 to all Flash systems, all of which can be managed by IBM Storage Insights, a cloud based delivery model.

APSU is an IBM Premier Business who specialises in Storage both as a reseller offering consultative engagement and a MSP (Managed Service Provider) offering access to our storage experts for support.

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Lenovo

Presentation Slides

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Storewize

Trial now

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IBM i

View recording

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Speakers

Matt Fordham,Client Technical Architect, Consulting IT Specialist, IBM SystemsMatt Fordham
UK&I Software Defined Storage Leader, IBM
Matt is a 16-year IBM veteran in using IBM solutions to enable businesses to respond to changing trends and pressures. He is a sales lead and solution evangelist for the newly formed Spectrum Storage portfolio, helping clients understand how to unlock more from their data, remove hurdles and complexity and find ways to transform storage and reduce expense.

Service and Problem Manager



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Reporting to: IT Service Manager
Benefits: 23 days paid holiday plus bank holidays, healthcare.

APSU Managed Services Team

APSU Manage Services team provides high availability, iSeries, Wintel, and network services to a large client base 24/7 x365.

The Role:

The primary purpose of the role is to assist the IT Service Manager with supplier and client relationship management and service improvement. This will be performed by conducting meetings, both on site with the client and remotely via telephone and video conference. In addition the Service and Problem Manager will ensure that all activities performed by APSU’s Managed Service Team are delivered within APSU’s service level agreements by auditing the service delivery and operational tasks performed by the technical teams within APSU’s Managed Services Department, based in Binley, Coventry and South Cerney, Cirencester. The successful candidate will become a member of APSU’s security management forum that’s responsible for managing security controls for APSU’s ISO27001 certification.
The secondary purpose of this role is problem management. The objective of Problem Management is to minimize the impact of problems on the organisation. Problem Management plays an important role in the detection and providing solutions to problems and prevents their reoccurrence.

Location:

The role is primarily based at the APSU South Cerney office with one day per week (where possible) based out of the Coventry office. Travel to client sites will be required for this on a weekly basis as defined by the IT Service Manager.

  • Liaise with customers for escalated support issues/outstanding problems or account management issues
  • Conduct Service Review Meetings in line with the customer contractual obligations
  • Produce Service Review Meeting minutes
  • Proactive involvement in defining service level agreements (SLAs) and ensuring clients’ expectations around service levels are met or ideally exceeded.
  • Monitor and report on outstanding incidents against SLA
  • Advise and support the IT Service Manager in all matters technical and operational
  • Ensure that the Service Management system is used correctly and incident updates are performed on a regular basis
  • Communicate effectively within both the Support team and across all other internal departments to ensure the effective escalation and resolution of customer problems
  • Contribute to the overall APSU Service Improvement Program
  • Work in accordance with established departmental procedures and guidelines
  • Work effectively within a team environment offering support to colleagues
  • Coordinating transition projects
  • Undertaking any other tasks as defined by the IT Service Manager in order to improve the performance of APSU
  • Establish a problem management system
  • Provide problem management control
  • Proactively manage problems arising from incidents
  • Conduct major problem reviews
  • Provide the management team regular problem management reports

The Person[br]

  • Natural ability to build professional client relationships
  • A keen Interest in developing in an IT management role
  • Possess excellent communication skills and a good telephone manner
  • Ability to accurately minute supplier and client review meetings
  • Analytical and able to think laterally
  • Has a considered and calm disposition
  • Has the ability to handle high volumes of work within a stressful environment
  • Can manage a number of tasks at a time whilst tracking the progress of customer issues
  • Capable of dealing with technical and non-technical questions and escalations
  • Current, full driving licence
  • “Can do” attitude to change
  • Experience:[br]

    • A proven track record of customer management is essential
    • A good knowledge of iSeries, WINTEL, Network and Virtual technologies is essential
    • Experience in a Service/Operational background essential
    • Proven experience of a Service Desk or remote customer support role
    • Good organisational skills and high level of service focus
    • In depth knowledge of incident, risk and problem management
    • ITIL Foundation Certificate desirable
    • A broad range of IT skills

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    Ref: JD2022

    Download and print the job description by clicking here.

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    Apply

    Please submit your CV and covering letter detailing your relevant experience to recruitment@apsu.com.

    For more information about our available careers / positions, please contact the HR department on (+44) 01285 862 100 or alternatively please email recruitment@apsu.com. Please make sure you quote the reference number for the specific job when contacting us.

    APSU is committed to being an equal opportunities employer. Our employment policy aims to ensure that staff are employed on the basis of ability and the requirements of the job and that no job applicant or employee receives less favourable treatment because of race, religion or religious belief, colour, nationality, ethnic origin, gender, marital status, sexual orientation, disability or any other grounds which are unjustifiable in terms of equality.

    Please note:
    We do not accept unsolicited emails, phone calls or applications from recruitment agencies and we are not responsible for any fees related to unsolicited resumes.

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    APSU Careers
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