Tag: retailer

Everyone deserves a break this New Year

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How many of your staff are on-call?[br][br]

APSU has a depth of experience providing managed services, freeing staff from repetitive tasks and often-long hours with elaborate on-call rotas that no one is ever happy with.[br][br]

We have typically seen problems that your support staff may see only once or twice—and we know how to resolve them or, even better, to anticipate them and prevent disruptions proactively. The result for our clients is a stable, dependable and protected IT environment that can meet the service availability and performance expectations of their end users.[br][br]

APSU provides managed IT services across Europe exclusively from our two UK-based operations centres delivering out of hours or intra-day support across all industry verticals.[br][br]

Managed IT Services[br]

Managed IT Services[br]

Fully accredited as an IBM Managed Service Provider (MSP) and Cisco Premier Partner, APSU provides 24/7/365 Managed IT Services for Service Desk, IBM Power i, Wintel servers, storage and network environments. APSU provides standardised IT management solutions with an agreed support framework that can also be adapted to meet a client’s specific needs. The APSU service can be delivered out of hours or intra-day and covers service desk, monitoring, management, escalation of incidents, daily operator tasks and reporting.[br][br]

Managed Service Desk >[br]
Managed Services for Power i >[br]
Managed Services for Wintel >[br][br]
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APSU also provides managed cloud solutions and vendor support management
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Audit & Maintenance[br]

Audit & Maintenance
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Ranked second in the United Kingdom by IBM for technical support service contracts, APSU also provides multivendor support agreements wrapped with an APSU resolver service desk for a single-supplier, single-point-of-contact agreement.[br][br]

APSU is the only IBM Business Partner in the UK to be equipped with the IBM Technical Service Appliance (TSA), which, coupled with APSU’s audit services, gives a compelling reason for clients to engage with APSU for all of their maintenance requirements.[br][br]

IBM Hardware / Software >[br]
Multi-Vendor Hardware Support >[br]
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Business Continuity[br]

Business Continuity
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APSU has been delivering cloud-based services into the IBM mid-range market since 2005. Its first cloud service, Virtual Server Recovery for i (VSRi) was designed and implemented in collaboration with IBM, and has undergone rigorous IBM internal technical and procedural evaluations before receiving IBM corporate approval. Additionally, APSU’s vSRi Lite solution, which is a cloud-based backup for IBM i, delivers both off-site tape storage and cold-start disaster recovery that is ideal for customers for whom a recovery point objective (RPO) of the last backup is acceptable.[br][br]

Virtual Server Recovery for i >[br]
Virtual Server Recovery Lite for i >[br][br]
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Callpoint[br]

Callpoint[br]

CallPoint provides access to a range of skilled consultants available to support multiple business technologies, merely by calling a single telephone number. Using a straight-forward credit system, credits are purchased annually in advance and then exchanged as and when required.[br][br]

Callpoint >[br]
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Cloud Computing[br]

Cloud Computing[br]

APSU delivers enterprise-class cloud computing solutions with tiered server recovery options from Virtual Data Centres (VDCs) in any one of five European locations. The service is delivered in partnership with Interoute, Europe’s largest cloud services platform, which is built on a network connecting 102 cities in 30 countries. With the recent acquisition by IBM of Softlayer, which provides cloud infrastructure on an Internet scale, APSU will be able to further increase its level of service in this area.[br][br]

Virtual Data Centre >[br]
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Record sales growth secures APSU top 20 spot in Sunday Times’ Tech Track 100 APSU celebrates at Sunday Times Tech Track 100 Awards Dinner

APSU celebrates at Sunday Times Tech Track 100 Awards Dinner

Technology pioneer, APSU, the most highly accredited IBM business partner in Europe, joined more than 250 guests at the Sunday Times Tech Track 100 Awards Dinner held at Vinopolis in central London on Wednesday, 27 November 2013.

IBM Tealeaf

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IBM Tealeaf: Online customer experience visualised

Feedback on your customer’s online experience

Improve customer online conversion & retention

IBM Tealeaf CX provides the ultimate “black box” solution to deliver visibility, insight and answers that improve customer online conversion and retention.
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Provide breakthrough visibility into customer interactions on your website including in-page and RIA interactions that occur solely in the browser
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Record the discovery of unexpected customer experiences and the scoring of customer struggle in real-time including mobile devices.
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Passively capture network traffic without impacting site performance.
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Use groundbreaking patented technology that powers a portfolio of IBM customer experience solutions.

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Data captured in real-time

Analyse captured data in real-time

The IBM Tealeaf CX engine analyses captured data in real-time against user-defined rules. These event rules can be business or technical and examples include:
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Business process: each step in a business process, or a customer completing or not completing a multi-step business process.
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Customer struggle: a customer going through the checkout process multiple times, repeatedly trying to complete the billing information page, or going to help multiple times.
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Product, feature and service tracking: a product, feature, or service selected by a customer.
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Application error: an error exception message (e.g., java exception) or global error page.
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Page error: HTTP 500, HTTP 40x, blank page, or page weight too great (size > 40KB).
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Application response: Pages taking longer than 10 seconds to load.

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An IBM Tealeaf solution to meet your needs

IBM Tealeaf CX

IBM Tealeaf CX is an industry-leading robust datastore of online customer information and the engine behind all IBM Tealeaf products.
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IBM Tealeaf cxImpact provides rapid visibility into the hidden problems impacting your business to help you detect, quantify and resolve issues and sources of customer struggle.
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IBM Tealeaf cxView affords proactive management by providing an early warning system into significant changes in critical customer experience metrics, struggle scores and KPIs.
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IBM Tealeaf cxOverstat is designed to improve campaign performance and content placement while optimizing a site’s page flows with intuitive visual analytics such as heat maps, attention maps, link and form analytics.
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IBM Tealeaf cxReveal empowers customer service teams with replayable access to both live and historical customer activities on your website from existing customer relationship management and support portals.
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IBM Tealeaf cxVerify preserves a complete and permanent record of all customer interactions on your site for effective customer dispute resolution, fraud investigations, as well as for audit and compliance requirements.
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IBM Tealeaf cxConnect provides smooth integration with business intelligence, analytics and website optimization solutions.
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Case Studies

Confused.com

Using IBM Tealeaf CEM solutions, Confused.com can now capture and record each customer interaction on the site. These valuable insights are used to make quick fixes to the site and drive larger-scale development efforts.

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Netflights.com

Netflights.com
Netflights.com leverages Tealeaf for unprecedented visibility into their online channel, dramatically improving customer service, conversion and retention as a result.

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Sky Bet

Using Tealeaf CX Mobile, Sky Bet identified that several hundred customers a day were unable to register a new account on the iPhone app, and were able to quickly resolve the issue.
With the ability to analyse customer behaviour, Sky Bet improved bet placement and increased conversions by 5.7 percent.

Read more >

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