Force.com Business Systems Adminstrator

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Reporting to: Global Sales Director.
Salary Range: Depending on experience.

Reporting to: Sales Management
Salary Range: Depending on experience
Benefits: 23 Days paid holiday (Plus Bank Holidays). Healthcare.
Location: South Cerney, Gloucestershire, UK.

About APSU:

APSU is a rapidly growing IT managed service organisation with niche products in the technology sector. Having secured significant investment to help drive this growth they are embarking on a program to upgrade their systems and processes to support the anticipated expansion of the organisation. As part of this program they have recognised the need to invest in a systems administrator to support the implementation of the new systems which will be primarily based on the Force.com platform, and then continue to manage and improve them on an ongoing basis.

The Role:[br]

The administrator will be the go to point of contact for all of the business applications running on the Force.com platform. This includes Salesforce, Financial Force and a number of business critical Apps. This role is expected to be hybrid in nature requiring business analysis, project management, support desk management and a level of technical skills. The key success factors for this role are to ensure that the business is utilising their investment fully and driving growth by the efficient and effective use of the operational and back office systems.

Key Tasks to include, but not limited to:[br]

  • Support the upgrade program including
    • Hands on configuration of new applications
    • Building Layouts, workflows and reports
    • Recommendations of potential solutions
    • Document and train new procedures and processes
    • Carry out unit and acceptance testing
  • Daily administration and support of cases on any Force application; provide application users with technical support, logging and tracking identified system problems through to resolution
  • Manage processes for enhanced sustainability. Managing workflow rules, formula fields, approval and escalation rules, configuration of single or multiple user setup, profiles and roles, customisation of objects, fields, record types, page layouts and validations
  • Take responsibility for all regular reporting out of systems ensuring it is both timely and accurate
  • Own the master data held within the systems. Implement and maintain the data integrity strategy carrying out regular checking and cleansing
  • Ensure the core applications remain as vanilla as possible. Maintain control over permissions, report creation, customisation of fields etc.
  • Develop and create customised reports and dashboards as and only when the need dictates; manage and maintain email templates and triggers
  • Create and document new application requirements by working together with those involved in specifying enhancements and requests
  • Gauge the impact to production system when implementing a major, minor or configuration change. Manage user acceptance testing processes, which includes devising test plans, creating test cases, establishing protocols and appropriate testing environments and coordinating actual software testing.
  • Keeping abreast of new Salesforce features and functionality and providing recommendations for process improvements; evaluate their impact on existing customised functionality
  • Champion training for new and existing users on how to optimise Salesforce applications; Drive best practices for using Chatter and Chatter groups
  • Schedule regular meetings with relevant stakeholders providing regular updates on usage and critical updates. Keep application users informed about system functionality and enhancements
  • Creating and maintaining documentation on processes, policies, application configuration and help with development of user guide materials for users as applications are developed
  • Liaise with external consultants to develop and implement new functionality as required by the business

The Person:[br]

  • Ability to build a solid understanding of the business requirements and processes
  • Possess skills required to create effective relationships with all levels and areas of the business
  • Excellent communication, motivational, and presentation skills
  • The desire to be the voice of the user in communicating with management
  • Analytical skills to respond to requested changes and identify customizations
  • Outstanding organization and project management skills
  • Able to effectively prioritise and multitask, working on a number of requirements and projects simultaneously
  • Examples of identifying a business need and working to introducing a successful solution

Experience:[br]

  • Computer literate
  • MS Office, in particular Excel, Word and Sharepoint
  • A good understanding of business processes
  • Certification in Salesforce Administration - ADM201 (Essential)

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Ref: JD1140

Download and print the job description by clicking here.

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Apply

Please submit your CV and covering letter detailing your relevant experience to recruitment@apsu.com.

For more information about our available careers / positions, please contact the HR department on (+44) 01285 862 100 or alternatively please email recruitment@apsu.com. Please make sure you quote the reference number for the specific job when contacting us.

APSU is committed to being an equal opportunities employer. Our employment policy aims to ensure that staff are employed on the basis of ability and the requirements of the job and that no job applicant or employee receives less favourable treatment because of race, religion or religious belief, colour, nationality, ethnic origin, gender, marital status, sexual orientation, disability or any other grounds which are unjustifiable in terms of equality.

Please note:
We do not accept unsolicited emails, phone calls or applications from recruitment agencies and we are not responsible for any fees related to unsolicited resumes.

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APSU Careers
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Service and Problem Manager



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Reporting to: IT Service Manager
Benefits: 23 days paid holiday plus bank holidays, healthcare.

APSU Managed Services Team

APSU Manage Services team provides high availability, iSeries, Wintel, and network services to a large client base 24/7 x365.

The Role:

The primary purpose of the role is to assist the IT Service Manager with supplier and client relationship management and service improvement. This will be performed by conducting meetings, both on site with the client and remotely via telephone and video conference. In addition the Service and Problem Manager will ensure that all activities performed by APSU’s Managed Service Team are delivered within APSU’s service level agreements by auditing the service delivery and operational tasks performed by the technical teams within APSU’s Managed Services Department, based in Binley, Coventry and South Cerney, Cirencester. The successful candidate will become a member of APSU’s security management forum that’s responsible for managing security controls for APSU’s ISO27001 certification.
The secondary purpose of this role is problem management. The objective of Problem Management is to minimize the impact of problems on the organisation. Problem Management plays an important role in the detection and providing solutions to problems and prevents their reoccurrence.

Location:

The role is primarily based at the APSU South Cerney office with one day per week (where possible) based out of the Coventry office. Travel to client sites will be required for this on a weekly basis as defined by the IT Service Manager.

  • Liaise with customers for escalated support issues/outstanding problems or account management issues
  • Conduct Service Review Meetings in line with the customer contractual obligations
  • Produce Service Review Meeting minutes
  • Proactive involvement in defining service level agreements (SLAs) and ensuring clients’ expectations around service levels are met or ideally exceeded.
  • Monitor and report on outstanding incidents against SLA
  • Advise and support the IT Service Manager in all matters technical and operational
  • Ensure that the Service Management system is used correctly and incident updates are performed on a regular basis
  • Communicate effectively within both the Support team and across all other internal departments to ensure the effective escalation and resolution of customer problems
  • Contribute to the overall APSU Service Improvement Program
  • Work in accordance with established departmental procedures and guidelines
  • Work effectively within a team environment offering support to colleagues
  • Coordinating transition projects
  • Undertaking any other tasks as defined by the IT Service Manager in order to improve the performance of APSU
  • Establish a problem management system
  • Provide problem management control
  • Proactively manage problems arising from incidents
  • Conduct major problem reviews
  • Provide the management team regular problem management reports

The Person[br]

  • Natural ability to build professional client relationships
  • A keen Interest in developing in an IT management role
  • Possess excellent communication skills and a good telephone manner
  • Ability to accurately minute supplier and client review meetings
  • Analytical and able to think laterally
  • Has a considered and calm disposition
  • Has the ability to handle high volumes of work within a stressful environment
  • Can manage a number of tasks at a time whilst tracking the progress of customer issues
  • Capable of dealing with technical and non-technical questions and escalations
  • Current, full driving licence
  • “Can do” attitude to change
  • Experience:[br]

    • A proven track record of customer management is essential
    • A good knowledge of iSeries, WINTEL, Network and Virtual technologies is essential
    • Experience in a Service/Operational background essential
    • Proven experience of a Service Desk or remote customer support role
    • Good organisational skills and high level of service focus
    • In depth knowledge of incident, risk and problem management
    • ITIL Foundation Certificate desirable
    • A broad range of IT skills

    [/gn_column]

    [gn_column size="1-3" last="1" style="0"]
    [gn_note color="#f7f7f7"]

    Ref: JD2022

    Download and print the job description by clicking here.

    [/gn_note]

    [gn_note color="#f7f7f7"]

    Apply

    Please submit your CV and covering letter detailing your relevant experience to recruitment@apsu.com.

    For more information about our available careers / positions, please contact the HR department on (+44) 01285 862 100 or alternatively please email recruitment@apsu.com. Please make sure you quote the reference number for the specific job when contacting us.

    APSU is committed to being an equal opportunities employer. Our employment policy aims to ensure that staff are employed on the basis of ability and the requirements of the job and that no job applicant or employee receives less favourable treatment because of race, religion or religious belief, colour, nationality, ethnic origin, gender, marital status, sexual orientation, disability or any other grounds which are unjustifiable in terms of equality.

    Please note:
    We do not accept unsolicited emails, phone calls or applications from recruitment agencies and we are not responsible for any fees related to unsolicited resumes.

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    APSU Careers
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    Annuity Management Client Manager



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    Reporting to: Director of Annuity Management
    Salary Range: Negotiable

    Benefits: 23 days paid holiday plus Bank Holidays, Healthcare, Car Allowance.

    Maintenance and Contracts Department

    The Annuity Management Department is responsible for all aspects of annuity contractual business. The department covers a host of offerings ranging from break/fix hardware maintenance, software support through to hosting and outsourcing. The department provides full pre-sales and technical support to the sales team and provides directly to clients, sales quotations and support. The department is responsible for around 35% of the company revenue through annuity and incremental business.

    The Person:

  • Proven sales experience, preferably selling Maintenance and Support Agreements
  • Strong commercial awareness
  • Confident, self motivated and used to dealing with persons, at all levels, in a calm manner
  • Committed, ambitious, innovative and thrives on new challenges and targets
  • Proactive and dynamic
  • Capable of working as part of a team or under own direction as required
  • Conscientious and articulate. Able to produce work to a high standard
  • Strong communication skills, both written and verbal
  • Possess a clear, professional and confident phone manner
  • The Role:

    Working for the Director of Annuity Management, the Client Manager will be responsible for generating additional pipeline from new and existing clients within the annuity management division of APSU. The ideal candidate will be able to enhance existing renewals with additional services to increase client sales revenue. The job will involve considerable interaction and communication with both internal and external customers and therefore requires an outgoing and confident disposition.

    Key Tasks

    • Achieve monthly, quarterly and annual sales gross margin targets
    • Prospecting and creating opportunities
    • Develop relationship and opportunities with clients
    • Produce in-depth value based proposals in collaboration with the Annuity Management Team
    • Participate in direct marketing campaigns to include: calling clients, generating and qualifying opportunities, logging and updating internal information systems
    • Progress sales through a defined sales process to closure
    • Responsible for growing the maintenance and support annuity business revenue
    • Look for new opportunities within the annuity business

    Comprehensive training will be given on all internal and IBM Systems[br]

    Experience:[br]

    • Understanding on annuity revenue stream
    • Knowledge of IBM TSS business, IBM Software and Multivendor Support
    • Experience of working in a small business team would be an advantage
    • Clean driving licence imperative

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    [gn_column size="1-3" last="1" style="0"]
    [gn_note color="#f7f7f7"]

    Ref: JD1809

    Download and print the job description by clicking here.

    [/gn_note]

    [gn_note color="#f7f7f7"]

    Apply

    Please submit your CV and covering letter detailing your relevant experience to recruitment@apsu.com.

    For more information about our available careers / positions, please contact the HR department on (+44) 01285 862 100 or alternatively please email recruitment@apsu.com. Please make sure you quote the reference number for the specific job when contacting us.

    APSU is committed to being an equal opportunities employer. Our employment policy aims to ensure that staff are employed on the basis of ability and the requirements of the job and that no job applicant or employee receives less favourable treatment because of race, religion or religious belief, colour, nationality, ethnic origin, gender, marital status, sexual orientation, disability or any other grounds which are unjustifiable in terms of equality.

    Please note:
    We do not accept unsolicited emails, phone calls or applications from recruitment agencies and we are not responsible for any fees related to unsolicited resumes.

    [/gn_note]
    APSU Careers
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    Sales & Marketing Development Administrator



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    Reporting to: Group Sales Director
    Salary Range: Circa, depending on experience

    Benefits: 23 days paid holiday (Plus Bank Holidays). Healthcare.

    APSU

    APSU is a rapidly growing IT Managed Service organisation with niche products in the technology sector. APSU has a comprehensive range of Managed Support solutions that offer customers support packages designed to meet the needs of their enterprise. APSU provides the customer with all the benefits of a 24/7 fully managed service platform.

    The Role:

    The role will cover a variety of key aspects involving the research and management of Vendor incentive and rebate programs and the application of these programs to every sales opportunity to maximise potential margin. The role will also include elements of Marketing Development; Sales support and Partner liaison and working closely with internal teams especially Sales including the ISR Team and Marketing.

    Key tasks to include, but not limited to:[br]

    • Facilitate research for Vendor incentive/rebate programs as well as registration in such programs (Vendors include IBM, HP, Cisco, Microsoft, VMware, SOPHOS
    • Liaising with Vendor Distributors to establish current programs, process and administrate the claims for tactical promotions and processes i.e. deal closer, flex tickets, energizer, and to be the conduit between Client Managers and Distribution fortnightly (utilising email/telephone and face to face meetings )
    • Maintain quarterly compliance with Vendor incentive/rebate programs
    • Track Vendor promotions on a weekly basis through Vendors and Distributors
    • Attend monthly internal sales meetings and assist with the follow up actions as required and relevant to role
    • Liaise and regularly review with Client Managers to apply specific promotions and incentives to current sales pipeline to maximise available margin stream on each opportunity, through monthly interlock meetings
    • Provide aligned SalesForce administration and support for Client Managers, Procurement, and PreSales
    • Provide holiday and out of office cover for Client Managers & ISRs and Sales Support as needed
    • Submit and progress requests for support to Presales when Client Manager not available
    • Supporting and initiating Marketing campaigns with ISR Team and Partners to start internal call out campaigns and marketing opportunities
    • Arrange internal call out campaigns on monthly basis to be agreed with the GSD and aligned Teams and schedule and publish a calendar monthly with clear ownership, timelines and actions to include success or failure reports for every call out to presented to the Global Sales Director for inclusion in the monthly Board Pack
    • Liaise with Distribution to provide training on new products from vendors to the Client Managers and PreSales
    • Assisting in arranging logistics for Sales/Distributor and Vendor meetings
    • Work with Partners on securing data on historical customers purchases or products that are now EOL so APSU can use information as part of Client Manager call out campaigns
    • Liaise with IBM & HP teams and executives to highlight the APSU capabilities and use the IBM & HP aligned executive teams to assist with creating pipeline opportunities leading to more closed deals
    • Developing and maintaining relationships with IBM DDR Teams and being the main point of contact through monthly meetings and bi monthly webex’s and provide written reports and KPI & Lead tracking to APSU Management
    • Liaising and networking with Vendors & Distribution Marketing team to look at co-marketing planning and securing relevant funding, and provide monthly funding & requirements reports
    • Communicating on a regular basis with all relevant APSU departments about Campaign Planning – e.g. Distribution of the Marketing calendar as above
    • Liaising and helping with APSU USA on aligned GTMs as needed and acting as a point of contact in UK to APSU USA for this coordination
    • Organise and attend events such as conferences, webinars, seminars, executive dinners and exhibitions that are relevant to our Industry and strategy plans and highlight APSU’s profile on a rolling monthly basis
    • Support ISR team with the start-up/planning of call out campaigns and tracking and reporting success of, and assisting where needed on call out campaigns to drive event success and attendance as relevant
    • Design relevant call out campaigns work with and for APSU and Partner Ecosystem
    • Establish and manage regular monthly Marketing cadence meetings with Distribution and Partners such as IBM, HP, Lenovo, Cisco, and Avnet
    • Investigate and recommend ‘On Renewal’ Telesales coverage from Avnet
    • Own and manage the Marketing GTM for MaaS 360
    • Marketing and Demand Generation working with our top ISV’s aligned to current programmes e.g. IBM and ISVs
    • Demand Generation provide monthly reporting pack for Leads and Conversion rate key metrics
    • Assist with the sourcing and securing sponsorship and marketing funds
    • Contributing and assist with the development of marketing plans and strategies with Client Managers, pre-sales etc. and the wider Marketing team within APSU
    • Evaluate the success of marketing campaigns by applying KPI measurements and evaluation reporting as above
    • Monitoring Competitor activity and Market research – assisting with the creation of marketing campaigns exploring gaps in the market by Industry and Geography
    • Support the marketing team, ISR, and other colleagues in driving the APSU awareness and Brand with our ecosystem of clients and partners e.g. via weekly of Social Media updates
    • Responsible for maintaining the companies profile within Vendors e.g. Cisco IBM, HPE
    • Organise relevant training & updates for departments based on the Campaigns that will be run to include Webex’s, Collateral and off site Training
    • Assisting the ISR Team on outbound call campaigns from time to time when the business need arises
    • Assisting with business development initiatives including key account management, seminars and lead generation resources
    • Create, Own and Manage monthly internal communications newsletter
    • Manage all key Announcements on the company SharePoint regarding departmental news
    • Work to improve and keep current APSU website
    • Increase and improve the use of Social Media as above
    • Investigate and evolve the use of Pardot of Business intelligence one

    The Person:[br]

    • Ability to work alone, show initiative and is a problem solver
    • Skilled in use of Salesforce
    • Strong communicator, comfortable dealing with all levels across the organisation
    • Ability to contribute to team objectives
    • Well organised, disciplined, capable of clear prioritisation
    • Enthusiastic and resilient
    • Excellent organisational and time management skills
    • Previous experience within a sales organisation although not essential

    Experience:[br]

    • Computer literate
    • MS Office, in particular Excel, Word and SharePoint
    • A good understanding of business processes
    • Knowledge of Vendor promotions and initiative
    • Mandatory to have good written and spoken English, additional languages advantageous

    [/gn_column]

    [gn_column size="1-3" last="1" style="0"]
    [gn_note color="#f7f7f7"]

    Ref: JD1142

    Download and print the job description by clicking here.

    [/gn_note]

    [gn_note color="#f7f7f7"]

    Apply

    Please submit your CV and covering letter detailing your relevant experience to recruitment@apsu.com.

    For more information about our available careers / positions, please contact the HR department on (+44) 01285 862 100 or alternatively please email recruitment@apsu.com. Please make sure you quote the reference number for the specific job when contacting us.

    APSU is committed to being an equal opportunities employer. Our employment policy aims to ensure that staff are employed on the basis of ability and the requirements of the job and that no job applicant or employee receives less favourable treatment because of race, religion or religious belief, colour, nationality, ethnic origin, gender, marital status, sexual orientation, disability or any other grounds which are unjustifiable in terms of equality.

    Please note:
    We do not accept unsolicited emails, phone calls or applications from recruitment agencies and we are not responsible for any fees related to unsolicited resumes.

    [/gn_note]
    APSU Careers
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    Business Support Manager



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    Reporting to: Group Sales Director
    Salary Range: £ TBC

    Benefits: 23 days holiday plus Bank Holidays, Health Insurance

    APSU

    APSU is a rapidly growing IT Managed Service organisation with niche products in the technology sector. APSU has a comprehensive range of Managed Support solutions that offer customers support packages designed to meet the needs of their enterprise. APSU provides the customer with all the benefits of a 24/7 fully managed service platform.

    Key tasks to include, but not limited to:[br]

    • Provide Back office support in order processing and management to Sales and Presales Team on daily basis
    • Act as an escalation point for business related vendor commercial issues within APSU on a daily basis in support of the sales, presales and wider business
    • Circle back regularly e.g. monthly to line manager on suggested improvements that will assist the business
    • Provide holiday & out of office cover for back office operations in APSU as required from time to time and as directed by line manager, ensure all processes and procedures have a trained and nominated stand-in so business is not impacted
    • Oversee and assist sales team in the processing of some client quotations and sales orders when needed
    • Create opportunities on Salesforce when required
    • Assist in relevant integration requirements and operational activity aligned to new Finance Force implementation
    • Assist the Sales Director in weekly sales team forecast tracking and reporting requirements
    • Be central Commercial and Procurement contact for Vendors and internally for enquiries from other departments
    • Manage pricing requests assisting sales as needed
    • Ensure that Salesforce.com and forecast are accurately updated on a weekly basis
    • Monitor on a daily basis working with the sales team and provide updates of any order issues or problems to relevant teams
    • Provide relevant support to the USA APSU business by instigating a weekly contact call with the MD of APSU USA and reporting back and tracking all relevant needs to Line Manager weekly and overseeing the operation of the forecast and related Salesforce.com activity for the USA
    • Support and contribute to deal review process ensuring effective sales qualification of all opportunities to leading in to the twice a week bid review process for both UK and other International business e.g. Ireland and the USA
    • Create & Invoice deals on Salesforce.com and other new systems as they become available and pass through workflow to the Finance function for issue of the formal invoice to the end client
    • Ensure all relevant supporting documentation is uploaded against each Salesforce opportunity and that all key deals utilise Miller Heiman methodologies and Blue & Gold sheets. Ensuring all documentation is fit for purpose and meets minimum quality standards
    • Liaise regularly with Renewals and Compliance Teams and highlight any cross or upsell opportunities that should be passed to Sales, that may arise
    • Help oversee the improvement of Pipeline Management across Sales Team and ensure that all deals are reflected accurately in correct quarter, and values are accurate
    • Identify and build working relationships with vendors, whilst ensuring compliance and continual improvement against their contracted Service Level Agreements (SLA)
    • Manage the Procurement process – pricing, credit limits, promotions, tracking of goods, liaising with the suppliers/customers and internal departments, such as sales, pre-sales and the project office
    • Set up and control IBM Special bids, reporting progress and issues as required.
    • Receipt and checking of contracts aligned to the procurement process
    • Electronic recording of all orders and relevant contract information, ensuring they are kept up to date and accurate, out of line situations should be alerted to management in a timely manner.
    • Purchasing of equipment from selected suppliers as defined through the service lifecycle.
    • Informing End Users or Project Mangers of delivery dates, and or associated issues. Working with vendors to ensure deadlines are committed to and upheld.
    • Keeping, updating and issuing all relevant procurement documentation, to ensure audit compliance.
    • Responsible for the sales support on boarding of new partners in the US and UK, integrating fully in to our service life cycle and on boarding process. Ensuring governance and compliance is adhered to delivering an effective opportunity outcome
    • Ownership of the sales service life cycle ensuring client managers appropriately engage as per our defined process.
    • Responsible for relevant customer satisfaction issues raised through the sales cycle effectively documenting, reporting, and recommending preventative actions to prevent a repeat, whilst keeping client manager informed of progress to keep customer satisfied
    • Management and reporting of internal SLA between client managers and PreSales ensuring we meet customer commitments as promised

    The Person:[br]

    • Self-motivated and well organised within daily activities
    • Able to work well as part of a team or under own direction as required
    • Able to manage own workload and undertake several tasks at the same time
    • Conscientious and articulate with good verbal and written communication skills
    • Able to produce work to a high standard whilst under pressure
    • Ability to thrive under pressure
    • Methodical, organised and committed to support the sales team’s success

    Experience:[br]

    • Computer literate
    • MS Office, in particular Excel, Word and SharePoint
    • A good understanding of business processes
    • Knowledge of Vendor promotions and initiatives
    • Mandatory to have good written and spoken English, additional languages advantageous and International experience advantageous

    [/gn_column]

    [gn_column size="1-3" last="1" style="0"]
    [gn_note color="#f7f7f7"]

    Ref: JD1141

    Download and print the job description by clicking here.

    [/gn_note]

    [gn_note color="#f7f7f7"]

    Apply

    Please submit your CV and covering letter detailing your relevant experience to recruitment@apsu.com.

    For more information about our available careers / positions, please contact the HR department on (+44) 01285 862 100 or alternatively please email recruitment@apsu.com. Please make sure you quote the reference number for the specific job when contacting us.

    APSU is committed to being an equal opportunities employer. Our employment policy aims to ensure that staff are employed on the basis of ability and the requirements of the job and that no job applicant or employee receives less favourable treatment because of race, religion or religious belief, colour, nationality, ethnic origin, gender, marital status, sexual orientation, disability or any other grounds which are unjustifiable in terms of equality.

    Please note:
    We do not accept unsolicited emails, phone calls or applications from recruitment agencies and we are not responsible for any fees related to unsolicited resumes.

    [/gn_note]
    APSU Careers
    [/gn_column]